After-Hours Home Care Scheduler: On-Call Coordinator

Highland Springs by Erickson Senior Living; Peabody (MA); Hybrid; USD 21,593 - 30,754; Part time

Benefits offered by this job

401k with 3% company match

Onsite medical centers

30% discount on dining

Education assistance

Job summary

Highland Springs by Erickson Senior Living is seeking an On-Call Coordinator for Home Support to manage after-hours scheduling for private duty home care services. The ideal candidate will have experience in home care or healthcare environments, along with strong organizational skills and a focus on customer service. Responsibilities include answering after-hours calls, overseeing schedules, and triaging inquiries. The position offers competitive compensation of $19 per hour, plus additional stipends for scheduled time.

Qualifications

• Experience in home care, healthcare, or an environment serving the senior population.
• Scheduling services experience preferred.

Responsibilities

• Answering after-hours phone calls in a timely and courteous manner.
• Handling all inquiries/referrals promptly to determine urgency.
• Overseeing after-hours resident schedules for private duty services.
• Triaging questions and issues from residents, families, and employees.
• Maximizing schedules and reducing open shifts and inefficiencies.

Skills

Customer service focus

Critical thinking

Organizational skills

Attention to detail

Job description

Highland Springs by Erickson Senior Living is seeking an On-Call Coordinator for Home Support to manage after-hours scheduling for private duty home care services. The ideal candidate will have experience in home care or healthcare environments, along with strong organizational skills and a focus on customer service. Responsibilities include answering after-hours calls, overseeing schedules, and triaging inquiries. The position offers competitive compensation of $19 per hour, plus additional stipends for scheduled time.