Customer Service Representative

CARJON Air Conditioning and Heating, Inc.; Pawtucket (RI); On-site; USD 30,307 - 35,817; Full time

Benefits offered by this job

Bonus opportunities

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid holidays

Paid time off

Job summary

CARJON Air Conditioning and Heating, Inc. invites you to join as a Customer Service Representative in Smithfield, RI. You will convert incoming calls into booked service appointments and deliver outstanding customer experiences.

The role is an in-office position with a team-focused culture, competitive hourly pay, bonus opportunities, and comprehensive benefits. You will collaborate with dispatch and management to maintain service quality and grow customer loyalty.

Qualifications

• 2+ years of customer service experience.
• Proven track record as a phone expert.
• Strong communication and people skills.
• Expert ability to convert calls into booked appointments.
• Experience with Podium Chat Platform (texting).
• Proficiency with Microsoft Office and web-based software navigation.
• Out-of-the-box problem-solving skills.
• Extreme attention to detail.

Responsibilities

• Promote customer satisfaction by converting incoming calls into booked service appointments.
• Maintain real-time communication with dispatch and manager.
• Handle high-volume calls while remaining polite and concise.
• Answer customer requests, resolve issues, and promote membership-based services.
• Manage daily workload independently.

Skills

Customer service

Phone expert

Communication skills

Convert calls to appointments

Podium Chat Platform

Microsoft Office

Problem solving

Attention to detail

Tools

Podium Chat Platform

Microsoft Office

Job description

Customer Service Representative

Join Carjon Air Conditioning & Heating as a Customer Service Representative in Smithfield, RI, where you will convert incoming customer calls into booked service appointments and deliver exceptional customer experiences.

Office Location

Smithfield, RI – in‑office position.

Responsibilities

• Promote customer satisfaction by converting incoming calls into booked service appointments.
• Maintain real‑time communication with dispatch and manager.
• Handle high‑volume calls while remaining polite and concise.
• Answer customer requests, resolve issues, and promote membership‑based services.
• Manage daily workload independently.

Qualifications

• 2+ years of customer service experience.
• Proven track record as a phone expert.
• Strong communication and people skills.
• Expert ability to convert calls into booked appointments.
• Experience with Podium Chat Platform (texting).
• Proficiency with Microsoft Office and web‑based software navigation.
• Out‑of‑the‑box problem‑solving skills.
• Extreme attention to detail.

What We Offer

• Pay: $22.00 – $26.00 per hour.
• Bonus opportunities.
• Schedule: Monday – Friday, 8 am – 4:30 pm.
• Benefits: Medical, dental, vision insurance (70% company paid, family options), life insurance, flexible spending account, 401(k) with company match after 1 year.
• Paid holidays: 10; paid time off.
• Family‑owned since 1989; stable company culture.
• Team‑focused environment, employee engagement, annual parties.
• Celebrations: bonuses, in‑office breakfasts, contests, gift cards, Friday “FriYay”.

Legal Disclaimer

No phone calls or in‑office inquiries about this position. All candidates must apply online.