Senior Operations Specialist

Marsh McLennan Agency; Houston (TX); Hybrid; USD 74,600 - 139,100; Full time

Benefits offered by this job

Generous time off

Tuition reimbursement

Hybrid work

Charitable contribution match programs

Stock purchase opportunities

Job summary

Marsh McLennan Agency is hiring a Senior Operations Specialist to support the Certificates of Insurance process within the McGriff Corporate Operations team. The position requires expertise in insurance, strong communication skills, and the ability to work independently.

Responsibilities include guiding teams, assisting with the accurate processing of certificates, and supporting operations. The role offers hybrid work options and a competitive salary range of $74,600 to $139,100.

Join us to contribute to a top workplace culture focused on meaningful impact.

Qualifications

• Five years of experience within the insurance industry.
• Experience handling complex Certificates of Insurance.
• Ability to work without direct supervision.

Responsibilities

• Serve as a subject matter expert for the Certificates of Insurance process.
• Support onshore and offshore teams with COI questions and issue resolution.
• Assist with training and knowledge transfer sessions.

Skills

Communication skills

Responsiveness and professionalism

Reading contracts and insurance policies

Proficiency in Microsoft Office

Education

College degree or equivalent education

Property & Casualty insurance license

Tools

Insurance-specific systems

Job description

Our not‑so‑secret sauce. Award‑winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drives our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Senior Operations Specialist at McGriff, a division of Marsh & McLennan Agency LLC (MMA).

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MRSH).

A day in the life

As our Senior Operations Specialist on the McGriff Corporate Operations – Certificate of Insurance team, you will serve as a subject‑matter expert for the client‑facing Certificates of Insurance (COI) process and support the successful execution of offshore operations for this function. You will play a key role in ensuring the COI process is transitioned and executed accurately, consistently, and efficiently by offshore teams. You will provide day‑to‑day support and guidance on COI‑related activities, including reviewing certificate requests, answering process and coverage questions, supporting implementation efforts, assisting with training and knowledge transfer, and helping maintain service quality and process adherence.

Key Responsibilities

• Serve as a subject matter expert for the Certificates of Insurance process and related operational activities.
• Support onshore and offshore teams with COI questions, issue resolution, and process guidance.
• Review certificate requests and help ensure accurate handling of coverage requirements and certificate issuance.
• Read and interpret contracts, insurance requirements, and policy language to support compliant COI processing.
• Assist with implementation activities, transition support, and project work related to the offshore COI function.
• Support setup, go‑live, and stabilization efforts for transitioned COI work.
• Assist with developing, maintaining, and updating SOPs, job aids, desk procedures, and knowledge articles for COI processes.
• Assist in delivering training and knowledge transfer sessions for offshore and onshore team members.
• Provide ongoing coaching and support to help ensure process consistency, service quality, and operational readiness.
• Help identify process gaps, trends, and improvement opportunities within COI workflows.
• Partner with leadership on standardization, efficiency, and continuous improvement initiatives.
• Collaborate with teammates, servicing teams, and third‑party vendors to support client service and operational excellence.
• Help monitor adherence to established processes, service expectations, and quality standards.

Required Qualifications

• College degree or equivalent education, training, and work‑related experience.
• Property & Casualty insurance license.
• Five years of experience within the insurance industry.
• Experience handling complex Certificates of Insurance.
• Ability to read contracts and insurance policies.
• Highly effective written and verbal communication skills.
• Proven ability to act with responsiveness, urgency, and professionalism while prioritizing responsibilities and proactively accomplishing goals.
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.
• Ability to work without direct supervision.

Preferred Qualifications

• Knowledge of insurance‑specific systems and applications.

Benefits

• Generous time off, including personal and volunteering.
• Tuition reimbursement and professional development opportunities.
• Hybrid work.
• Charitable contribution match programs.
• Stock purchase opportunities.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

The applicable base salary range for this role is $74,600 to $139,100. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. In addition to the base salary, this position may be eligible for performance‑based incentives. We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401(k) savings and other retirement programs as well as employee assistance programs.

Applications will be accepted until September 30, 2026.