Remote Operations Lead - Front Desk & Scheduling

Quality Home Care: Michigan Private Duty Aides; United States; Remote; USD 45,000 - 70,000; Full time

Job summary

New Jersey Glazing Co. is seeking an extremely organized Front Desk & Operations Coordinator to manage the administrative flow from inquiry to invoicing. This remote role serves as a central point between customers, estimators, technicians, and vendors.

Ideal candidates double-check measurements and orders to ensure accuracy, with strong Excel and Microsoft 365 skills. Remote work setup and professional communication are required.

Qualifications

• Excellent written and verbal American English communication skills.

Responsibilities

• Answer and manage incoming customer inquiries professionally.
• Gather all required information for new residential and commercial jobs.
• Enter customer, project, measurement, scheduling, and job information into the software and spreadsheets.
• Make sure job files are complete before moving to the next stage.
• Follow up with customers when additional information is required.
• Schedule estimates and on-site measuring appointments.
• Coordinate appointments between customers and estimators/technicians.
• Confirm appointments and communicate schedule changes.
• Ensure measurements and job specs are documented in the system.
• Build and manage technicians' daily schedules.
• Coordinate installations, measurements, service calls, and field appointments.
• Handle last-minute cancellations, rescheduling, and schedule conflicts.
• Communicate schedule updates to customers and technicians.
• Capture and verify product orders and vendor communications.
• Maintain organized records of vendor communications and purchase information.
• Cross-reference measurements between estimates, field measurements, orders, invoices, and job records.
• Double- and triple-check measurements before orders are finalized.
• Verify dimensions, quantities, product types, finishes, hardware, and other specs.
• Escalate questionable or inconsistent measurements before ordering.

Skills

Attention to detail

Organizational skills

Time management

Multi-tasking

Independent work

Follow-through

Communication skills

Meeting tape/measurement reading

Problem solving

Professional phone skills

Team coordination

Tools

Microsoft 365

Outlook

Excel

Smart Glazier

Additional software/tools

Job description

New Jersey Glazing Co. is seeking an extremely organized Front Desk & Operations Coordinator to manage the administrative flow from inquiry to invoicing. This remote role serves as a central point between customers, estimators, technicians, and vendors.

Ideal candidates double-check measurements and orders to ensure accuracy, with strong Excel and Microsoft 365 skills. Remote work setup and professional communication are required.