Remote Office Manager: Scheduling & Customer Care

Window Genie; Franklin (TN); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Remote work near Franklin/Nashville

Job summary

Window Genie is seeking an Office Manager to uphold our commitment to customer satisfaction and professionalism in the Franklin/Nashville area. You will handle inbound calls, review daily work orders with technicians, and enter customer and job data with accuracy.

The role is salaried, requires a minimum of two years admin experience, strong communication skills, and the ability to manage scheduling while maintaining a polished, professional presence.

Qualifications

• Minimum two years admin experience.
• Strong written and verbal communication skills.
• Detail-oriented with strong data entry skills.

Responsibilities

• Receive incoming calls in a professional and courteous manner.
• Learn jobs/services and price them over the phone.
• Customer and job data entry.
• Prioritize and coordinate the scheduling of services.
• Coordinate delays in schedule with customers and service professionals.
• Speak with customers about additional services.

Skills

Admin experience

Customer service

Data entry

Scheduling

Job description

Window Genie is seeking an Office Manager to uphold our commitment to customer satisfaction and professionalism in the Franklin/Nashville area. You will handle inbound calls, review daily work orders with technicians, and enter customer and job data with accuracy.

The role is salaried, requires a minimum of two years admin experience, strong communication skills, and the ability to manage scheduling while maintaining a polished, professional presence.