Office Manager & Customer Experience Lead

USA Insulation of Bowling Green/Nashville; Franklin (KY); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Bonus opportunities

Career progression opportunities

Job summary

USA Insulation of Bowling Green/Nashville is seeking an organized Office Manager in Franklin, KY. You will be the first point of contact for customers, manage leads, schedule in-home consultations, and support sales and technical staff.

Ideal candidates bring proven customer service success, strong communication, CRM experience, and proficiency with Word/Excel. The role offers training, a professional environment, paid time off, and opportunities for career growth.

Qualifications

• Proven sales and/or customer service success.
• Strong people and communication skills.
• Proficient in Microsoft Word and Excel.
• Experience using a CRM.
• Detail oriented with strong prioritization.
• Ability to manage multiple projects.

Responsibilities

• Learn and fully understand product offerings and pricing strategies.
• Participate in training sessions to enhance product knowledge.
• Manage and distribute sales leads from all sources.
• Contact leads promptly to schedule in-home consultations.
• Document all activity in the company CRM.
• Follow up with customers to ensure satisfaction and gain positive reviews.
• Work closely with sales and technical teams to ensure timely execution.
• Manage the company job board and scheduling calendar.
• Manage the office and provide support to the General Manager.

Skills

Strong communication

People skills

CRM experience

Microsoft Word

Microsoft Excel

Detail oriented

Prioritization

Multitasking

Tools

CRM software

Microsoft Word

Microsoft Excel

Job description

USA Insulation of Bowling Green/Nashville is seeking an organized Office Manager in Franklin, KY. You will be the first point of contact for customers, manage leads, schedule in-home consultations, and support sales and technical staff.

Ideal candidates bring proven customer service success, strong communication, CRM experience, and proficiency with Word/Excel. The role offers training, a professional environment, paid time off, and opportunities for career growth.