Dynamic Remote CSR & Inbound Sales Specialist

Window Genie; Franklin (TN); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Office supplies provided

Phone and laptop provided

Temporarily remote

Job summary

Window Genie is seeking a Customer Service Representative to uphold our commitment to customer satisfaction and professionalism. You will be self-motivated, energetic, and detail oriented, handling calls, quotes, data entry, scheduling, and follow-up with customers and service professionals.

Hours are 9am to 4pm, Monday through Friday, with temporary remote work until office space is secured. Office supplies, phone, and laptop are provided to support daily operations.

Qualifications

• Experience in Administration, inside sales, and Customer Service roles.
• Strong written and verbal communication skills.
• Detail-oriented with strong data entry skills.

Responsibilities

• Answer inbound phone calls.
• Provide job estimates/quotes for services and close the sale.
• Manage and enter all data into the point-of-sale system.
• Schedule and communicate all jobs, callbacks, delays, and estimates with customers and service professionals.
• Educate customers about service verticals, upsell opportunities, and follow up for all services.
• Make outbound service reminder phone calls to customers.
• Manage all phone calls, emails, and office calendars.
• Perform light marketing such as email and text blasts, robocalls, and social media updates as needed.
• Assist owner in all customer-facing and internal services of the business.

Skills

Administration

Inside sales

Customer Service

Communication skills

Data entry

Detail-oriented

Team player

Tools

Point-of-Sale System

Job description

Window Genie is seeking a Customer Service Representative to uphold our commitment to customer satisfaction and professionalism. You will be self-motivated, energetic, and detail oriented, handling calls, quotes, data entry, scheduling, and follow-up with customers and service professionals.

Hours are 9am to 4pm, Monday through Friday, with temporary remote work until office space is secured. Office supplies, phone, and laptop are provided to support daily operations.