OFFICE MANAGER

Game Kings; Glen Burnie (MD); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Health insurance

Paid Time Off

Paid Holidays

Professional development opportunities

Opportunity for advancement

Job summary

Bright Care Solutions is seeking an experienced Office Manager to oversee daily administrative operations across our growing outpatient behavioral health practice. You will lead clinic operations, staff, onboarding, credentialing, and compliance while preparing for accreditation and expansion.

The role requires strong organizational skills, experience with EHR, and the ability to manage multiple projects while delivering excellent patient service.

Qualifications

• Minimum 2 years of healthcare office management experience.
• Experience supervising administrative staff and managing EHR.
• Knowledge of insurance credentialing and payer enrollment preferred.
• Strong organizational and project management skills.
• Excellent written and verbal communication.
• Proficient with Microsoft Office and cloud-based systems.

Responsibilities

• Oversee daily office operations for multiple clinic locations.
• Supervise front desk and administrative staff.
• Coordinate provider onboarding and offboarding.
• Monitor credentialing and payer enrollment with commercial insurance, Medicare, and Medicaid.
• Maintain communication with billing and credentialing vendors.
• Track operational projects and ensure timely completion.
• Monitor Accounts Receivable and follow up with billing company.
• Develop and maintain office policies and procedures.
• Coordinate vendors, equipment, and office supplies.
• Prepare weekly operational reports for leadership.
• Resolve operational issues while maintaining excellent customer service.

Skills

Healthcare office management

Staff supervision

Electronic Health Records

Insurance credentialing

Project management

Communication

Microsoft Office

Cloud-based systems

Tools

EHR systems

Availity

Carelon

ePREP

CAQH

Job description

Benefits

• Competitive salary
• Dental insurance
• Health insurance

Join a Growing Behavioral Health Organization

Bright Care Solutions is seeking an experienced, highly organized, and proactive Office Manager to oversee the daily administrative operations of our growing outpatient behavioral health practice. This position is ideal for someone who thrives in a fast-paced healthcare environment, takes initiative, and enjoys solving problems independently.

The Office Manager will play a key leadership role in supporting clinic operations, provider onboarding, credentialing oversight, compliance activities, and administrative staff while helping prepare the organization for CARF accreditation and continued expansion.

Responsibilities

• Oversee daily office operations for multiple clinic locations.
• Supervise front desk and administrative staff.
• Coordinate provider onboarding and offboarding.
• Monitor credentialing and payer enrollment with commercial insurance, Medicare, and Medicaid.
• Maintain communication with billing and credentialing vendors.
• Track operational projects and ensure timely completion.
• Monitor and manage Accounts Receivable (A/R), including aging reports, unpaid claims, denials, and follow-up with the billing company to ensure timely reimbursement.
• Develop and maintain office policies and administrative procedures.
• Coordinate vendors, equipment, and office supplies.
• Monitor administrative performance and identify opportunities for improvement.
• Prepare weekly operational reports for leadership.
• Resolve operational issues while maintaining excellent customer service.

Qualifications

• Minimum 2 years of healthcare office management experience (Behavioral Health preferred).
• Experience supervising administrative staff.
• Experience working with Electronic Health Records (EHR).
• Knowledge of insurance credentialing and payer enrollment preferred.
• Strong organizational and project management skills.
• Excellent written and verbal communication.
• Ability to prioritize multiple projects independently.
• Proficient with Microsoft Office and cloud-based systems.

Preferred Experience

• Behavioral Health or Mental Health practice experience.
• Experience with medical Accounts Receivable (A/R) management preferred
• Experience with EHR systems.
• Experience with Availity, Carelon, ePREP, CAQH, and commercial payer portals.

What We're Looking For

We are looking for a leader who is proactive rather than reactive. The ideal candidate identifies problems early, develops solutions, follows projects through to completion, and helps build efficient systems that support exceptional patient care.

Benefits

• Competitive salary
• Paid Time Off
• Paid Holidays
• Professional development opportunities
• Opportunity for advancement within a growing organization

Bright Care Solutions is an Equal Opportunity Employer.