Remote Office Manager & Dispatcher for Home Services

offshorelaunch; United States; À distance; USD 48 000 - 64 000; Plein temps

Avantages offerts par ce poste

HMO

PTO

Transparent bonus

Career pathways

Remote environment

Résumé du poste

Offshore Launch seeks a remote office manager for a family-owned plumbing company in the US to handle call intake, scheduling, and job tracking. You will own the dispatch board, communicate with customers, and report daily on sales, collections, and upcoming work. The role builds the administrative backbone and supports payroll and permits.

Experience with FieldPulse, Housecall Pro, ServiceTitan, Jobber, or Workiz, and excellent English are essential.

Qualifications

• 2+ years as an office manager, dispatcher, CSR, or ops coordinator for field service.
• Experience answering customer calls/texts as a core part of the job.
• Owns a schedule/dispatch board for a field team.
• Familiar with field service platforms: FieldPulse, Housecall Pro, ServiceTitan, Jobber, Workiz.
• Clear, confident written and spoken English for US homeowners.

Responsabilités

• Call intake and customer communication: manage all channels from a shared inbox and log in field service software the same day.
• Scheduling and dispatch: own the dispatch board, assign plumbers/helpers/equipment, handle reschedules.
• Job tracking and return visits: monitor open jobs, ensure updates and notes, book returns.
• Estimates follow-up: track open estimates and update status daily.
• Payments: review paid invoices and deposits, ensure accuracy.
• Payroll support: verify commissions and hours per pay cycle.
• Permits/COIs: track permits and send COIs to required cities.
• Daily reporting: provide end-of-day summary of sales, collections, tomorrow's board.
• Process documentation: formalize recurring tasks into written processes.

Connaissances

Office management

Dispatch board ownership

Customer communication

English proficiency

Remote work setup

Outils

FieldPulse

Housecall Pro

ServiceTitan

Jobber

Workiz

Description du poste

Offshore Launch seeks a remote office manager for a family-owned plumbing company in the US to handle call intake, scheduling, and job tracking. You will own the dispatch board, communicate with customers, and report daily on sales, collections, and upcoming work. The role builds the administrative backbone and supports payroll and permits.

Experience with FieldPulse, Housecall Pro, ServiceTitan, Jobber, or Workiz, and excellent English are essential.