Remote NOC Technician – Wireless & Fiber

Stimulus Technologies | Managed IT Services; Las Vegas (NV); À distance; USD 60 000 - 80 000; Plein temps

Résumé du poste

Stimulus Technologies is seeking a NOC Technician to monitor fixed wireless and fiber networks across multiple markets, perform first-line troubleshooting, and escalate to engineering and Field Operations. This remote role includes 24/7 coverage with occasional travel.

You will manage alarms, open and close tickets, document findings, and assist with on-call rotation while maintaining accuracy and clear communication. Relevant IP networking, monitoring, and ticketing experience is essential.

Qualifications

• 2+ years in a NOC, Tier 2 support, or network support role, preferably at an ISP, WISP or carrier.
• IP networking fundamentals: TCP/IP, subnetting, VLANs, DHCP, DNS, ping and traceroute.
• Experience with network monitoring and ticketing systems.
• Clear written and verbal communication.
• Able to work rotating shifts, including nights, weekends and holidays.
• Preferred: fixed wireless or fiber access experience; NOC360 or Zabbix; MikroTik or Juniper CLI; CCNA or Network+.

Responsabilités

• Monitor network alarms and performance across wireless, fiber, and core networks.
• Open, update and close tickets with complete documentation of findings and actions.
• Troubleshoot and restore service remotely before dispatching Field Operations.
• Escalate to network engineering, Field Operations and on-call staff using defined escalation paths.
• Identify outages and notify the NOC Manager and Customer Experience of customer impact.
• Provide status updates during incidents until service is restored.
• Support planned maintenance with pre- and post-change checks.
• Verify that newly installed and acquired network equipment is being monitored.
• Follow NOC runbooks and recommend improvements.
• Participate in the on-call rotation.

Connaissances

NOC experience

IP networking basics

Ticketing systems

Clear communication

Shift work

Outils

NOC360

Zabbix

MikroTik/Juniper CLI

Tarana/Cambium/Ubiquiti

Description du poste

Stimulus Technologies is seeking a NOC Technician to monitor fixed wireless and fiber networks across multiple markets, perform first-line troubleshooting, and escalate to engineering and Field Operations. This remote role includes 24/7 coverage with occasional travel.

You will manage alarms, open and close tickets, document findings, and assist with on-call rotation while maintaining accuracy and clear communication. Relevant IP networking, monitoring, and ticketing experience is essential.