Remote NOC Technician: 24/7 ISP & Fiber/Wireless Ops

Stimulus Technologies; Las Vegas (NV); Remote; USD 52,000 - 76,000; Full time

Job summary

Stimulus Technologies is seeking a proactive NOC Technician to monitor fixed wireless and fiber networks and to troubleshoot issues remotely from a home office. The role covers multiple markets across the Western region, with occasional travel for on-site support.

You will process alarms, create and close tickets, and coordinate with engineering and Field Operations. Candidates need 2+ years in NOC or network support and solid IP networking knowledge.

Qualifications

• 2+ years in a NOC, Tier 2 support, or network support role, preferably at an ISP, WISP or carrier.
• IP networking fundamentals: TCP/IP, subnetting, VLANs, DHCP, DNS, ping and traceroute.
• Experience with network monitoring and ticketing systems.
• Clear written and verbal communication.
• Able to work rotating shifts, including nights, weekends and holidays.
• Preferred: fixed wireless or fiber access experience; NOC360 or Zabbix; MikroTik or Juniper CLI; CCNA or Network+.

Responsibilities

• Monitor network alarms and performance across wireless, fiber, and core networks.
• Open, update and close tickets with complete documentation of findings and actions.
• Troubleshoot and restore service remotely before dispatching Field Operations.
• Escalate to network engineering, Field Operations and on-call staff using defined escalation paths.
• Identify outages and notify the NOC Manager and Customer Experience of customer impact.
• Provide status updates during incidents until service is restored.
• Support planned maintenance with pre- and post-change checks.
• Verify that newly installed and acquired network equipment is being monitored.
• Follow NOC runbooks and recommend improvements.
• Participate in the on-call rotation.

Skills

NOC experience

IP networking

Monitoring tools

Ticketing systems

Communication skills

Rotating shifts

Tools

Tarana

Cambium

Ubiquiti

Calix

Job description

Stimulus Technologies is seeking a proactive NOC Technician to monitor fixed wireless and fiber networks and to troubleshoot issues remotely from a home office. The role covers multiple markets across the Western region, with occasional travel for on-site support.

You will process alarms, create and close tickets, and coordinate with engineering and Field Operations. Candidates need 2+ years in NOC or network support and solid IP networking knowledge.