Remote NOC Specialist - Generator Fleet Support & Dispatch

Generac Power Systems Inc.; Sussex (WI); Hybrid; USD 52,000 - 78,000; Full time

Job summary

Generac is seeking a Customer Service/Support professional to oversee service cases for network-connected generators, coordinating with dealers and national accounts. The role involves remote monitoring, issue resolution, and ensuring timely customer satisfaction.

The ideal candidate has an associate degree or equivalent experience and at least two years in customer service or sales, with strong communication, organization, and relationship-building skills.

Qualifications

• Associate’s degree or equivalent work experience.
• Two years’ experience in customer service or sales.
• Ability to learn technical information and build relationships.

Responsibilities

• Manage service cases from request to resolution with dealers and customers.
• Remotely monitor generators to identify and resolve problems.
• Escalate to technical personnel as needed and coordinate field service.
• Audit reports, requests, complaints, and invoices with internal teams.

Skills

Technical knowledge

Relationship building

Communication skills

Self-starter

Negotiation

Organizational skills

Problem solving

Education

Associate’s degree or equivalent work experience

Tools

Microsoft Office

Excel

SAP

Salesforce

Job description

Generac is seeking a Customer Service/Support professional to oversee service cases for network-connected generators, coordinating with dealers and national accounts. The role involves remote monitoring, issue resolution, and ensuring timely customer satisfaction.

The ideal candidate has an associate degree or equivalent experience and at least two years in customer service or sales, with strong communication, organization, and relationship-building skills.