Remote NOC Engineer – Incident Response & Network Ops

Franklin Fitch; New York (NY); Remote; USD 95,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Good benefits package

Fully remote work

Job summary

A specialized IT consulting firm is seeking an experienced IT Support professional for a fully remote position. The successful candidate will monitor network systems, troubleshoot issues, and respond to critical incidents. Key qualifications include over 5 years of IT support experience and expertise in Cisco routing, Windows products, and VMware. This full-time role offers a competitive salary ranging from $95,000 to $110,000 annually and the chance to work within a collaborative environment supporting law practices.

Qualifications

• Minimum 5 years of experience in an IT Support role.

Responsibilities

• Remotely monitor network connectivity and speed.
• Go on-site if there is a critical situation.
• Remote troubleshooting of network and systems issues.
• Lead and partake in incident response.
• Perform root cause analysis and escalate to the engineering team when needed.
• Report to the Network Operations Senior Manager.

Skills

Network monitoring

Remote troubleshooting

Incident response

Root cause analysis

Cisco routing and switching

Windows

Office 365

Microsoft Exchange

VMware

Job description

A specialized IT consulting firm is seeking an experienced IT Support professional for a fully remote position. The successful candidate will monitor network systems, troubleshoot issues, and respond to critical incidents. Key qualifications include over 5 years of IT support experience and expertise in Cisco routing, Windows products, and VMware. This full-time role offers a competitive salary ranging from $95,000 to $110,000 annually and the chance to work within a collaborative environment supporting law practices.