Remote NOC Engineer - Global Telecom Connectivity

Comfone; United States; Remote; CLP 68,762,000 - 108,055,000; Full time

Job summary

Comfone is seeking a NOC Engineer (100% remote) to monitor, troubleshoot and resolve incidents across its roaming and interconnect infrastructure. You will own incidents from detection to resolution while coordinating with global experts to ensure SLA compliance.

The role requires entrepreneurial mindset, strong ownership, and the ability to work autonomously in a fully remote, international environment. Candidates should have expertise in IP networking and mobile network technologies, with

Qualifications

• Degree in Telecommunications, Computer Science, Information Technology or related field, or equivalent professional experience.
• Proven experience in Network Operations, Technical Support, Service Assurance or NOC environments, ideally in telecoms.
• Good understanding of IP networking, routing, connectivity and troubleshooting methodologies.
• Experience with SS7, Diameter, GRX, IPX or related mobile network environments is a strong advantage.
• Strong analytical and problem-solving skills with the ability to perform under pressure.
• Entrepreneurial mindset with strong ownership and fast decision-making.
• Comfortable working fully remotely and independently with global teams.
• Excellent customer service mindset and strong verbal/written communication skills.
• Fluent English communication skills.
• Must be located within America time zones UTC -6, -7 or -8.

Responsibilities

• Own and drive incident resolution from detection through closure with customer updates.
• Monitor and protect the global network, responding to alarms and service issues.
• Act as first point of contact for customers with troubleshooting and timely updates.
• Investigate and resolve issues across IPX, roaming and interconnect services with internal teams.
• Coordinate with 2nd-level support and Service Delivery to accelerate resolution.
• Document incidents, root causes and corrective actions for process improvement.
• Contribute to continuous service improvements by identifying trends and risks.
• Take ownership in a remote environment and prioritize effectively.
• Participate in a 24/7 on-call rotation to support critical services.

Skills

Network operations

Technical support

IP networking

Proactive incident handling

Customer communication

Ownership & accountability

Fluent English

Education

Degree in Telecommunications/CS/IT

Job description

Comfone is seeking a NOC Engineer (100% remote) to monitor, troubleshoot and resolve incidents across its roaming and interconnect infrastructure. You will own incidents from detection to resolution while coordinating with global experts to ensure SLA compliance.

The role requires entrepreneurial mindset, strong ownership, and the ability to work autonomously in a fully remote, international environment. Candidates should have expertise in IP networking and mobile network technologies, with