Remote NOC Engineer: Cloud Networking & Security

Cato Networks; United States; Remote; USD 4,800 - 8,000; Full time

Job summary

Cato Networks is seeking an intelligent and customer-focused entry-level NOC Engineer to join our new team. This remote role is located in the Philippines and follows European/EMEA hours (13:00-22:00 PH time), with occasional weekend coverage.

You will work in a 24/7/365 shift-based team to monitor, troubleshoot, and resolve network and system issues, coordinating with other departments for uptime and accessibility across sites/users.

Qualifications

• Motivation to become a key NOC/Support team member.
• Strong networking fundamentals: TCP/IP, firewalls, proxies.
• Experience from support/technical roles in web/network/security.
• Excellent written and verbal communication, customer-focused.

Responsibilities

• Work in a shift-based team 24/7/365.
• Monitor, troubleshoot, and resolve network/system issues; collaborate with other departments to ensure uptime.
• Research, diagnose, troubleshoot, and identify solutions for customer issues with a can-do attitude.
• Own and manage customer issues through resolution.
• Engage and escalate on system-related alerts when needed.
• Be part of building and expanding the company’s Global Support Services team.
• Track and monitor customer status and identify areas of concern and growth.
• Act as a customer advocate and collaborate with product management, engineering, sales, and finance.
• Nurture customer relationships through ongoing communication and periodic meetings.

Skills

Networking

TCP/IP

Firewalls

Proxy servers

VPNs

IPSec

BGP

OSPF

WAN/SD-WAN

MPLS

Cloud

SaaS

Troubleshooting

Communication

Cross-cultural

Job description

Cato Networks is seeking an intelligent and customer-focused entry-level NOC Engineer to join our new team. This remote role is located in the Philippines and follows European/EMEA hours (13:00-22:00 PH time), with occasional weekend coverage.

You will work in a 24/7/365 shift-based team to monitor, troubleshoot, and resolve network and system issues, coordinating with other departments for uptime and accessibility across sites/users.