Remote NOC Analyst I - Evening/Night Shifts

VC3, Inc.; Northern (KY); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Well-being & Support

Grow with Us

People-First Culture

Transparent Leadership

Job summary

VC3, Inc. is seeking a NOC Analyst I to join our Network Operations Center team. This entry-level role focuses on monitoring and maintaining networks and systems to ensure uptime and performance.

The position is remote in the USA, with evening to overnight hours on weekdays; opportunities for growth and training within our Infrastructure & Security department. You will work with monitoring tools and collaborate with teams to resolve issues.

Qualifications

• Associate's degree or equivalent work experience.
• Experience with network and system monitoring tools (ConnectWise, OpenDNS, Kaseya VSA, PRTG a plus).
• Knowledge of TCP/IP, routing and switching.
• Basic Windows and Linux server/OS concepts.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a team.
• Attention to detail and multi-tasking.
• Willingness to learn new technologies.

Responsibilities

• Monitor network and system performance using monitoring tools.
• Identify and troubleshoot issues; escalate as needed.
• Perform basic configurations and deployments.
• Maintain documentation of configurations and changes.
• Collaborate with cross-functional teams to resolve issues.
• Monitor alerts and respond to notifications.
• Communicate issues to internal/external stakeholders.
• Participate in on-call rotation and after-hours incidents.
• Ensure tickets are properly created and time tracked.
• Manage workload to meet SLAs.
• Additional duties as required.

Skills

Analytical skills

Communication skills

Teamwork

Education

Associate's degree in CS or related field

Tools

ConnectWise Ticketing

OpenDNS

Kaseya VSA

PRTG

Job description

VC3, Inc. is seeking a NOC Analyst I to join our Network Operations Center team. This entry-level role focuses on monitoring and maintaining networks and systems to ensure uptime and performance.

The position is remote in the USA, with evening to overnight hours on weekdays; opportunities for growth and training within our Infrastructure & Security department. You will work with monitoring tools and collaborate with teams to resolve issues.