Remote Cloud Support Engineer - AI-Driven Troubleshooter

HostPapa, Inc.; United States; Remote; USD 70,000 - 105,000; Full time

Benefits offered by this job

Remote-first

Competitive pay

Career growth

Flexible hours

AI tools access

Job summary

Managed.com, a remote-first, global technology company behind CloudBlue, is seeking a Technical Support Engineer to own customer-impacting incidents on our cloud‑commerce platform.

You will manage tickets end-to-end, collaborate with developers and product teams, and provide timely, accurate updates within SLAs while expanding your expertise across Linux, databases, and APIs. This role offers flexible hours and opportunities for growth.

Qualifications

• Bachelor’s in Computer Science or related Engineering and 3+ years in support engineering.
• Strong Linux system administration (CentOS/RHEL).
• Hands‑on network configuration/troubleshooting; solid TCP/IP, IP addressing/subnetting, and routing.
• Experience with PostgreSQL/MySQL/Oracle; strong SQL (query analysis & composition).
• Ability to read system logs and use monitoring/troubleshooting tools.
• Familiarity with APIs and integrations (REST, SOAP, JSON, XML, XML‑RPC) and authentication standards (OAuth, SAML).
• Relevant experience in web hosting environments.
• Strong English communication skills, with the ability to work independently and collaboratively.
• Experience with Java, Python, or C++ is a plus.
• Kubernetes experience is an asset.

Responsibilities

• Provide guidance to customers by answering how-to questions and recommending best practices for product functionality and configuration
• Investigate reported technical issues, perform troubleshooting, and determine effective solutions and root causes
• Resolve issues by following established procedures and documentation
• Collaborate with developers, account managers, and product teams to ensure timely resolution of reported issues
• Manage workload effectively and provide prompt, accurate updates to customers in line with SLAs
• Log, update, and close all tickets accurately in the tracking system
• Document troubleshooting steps and solutions as technical notes and knowledge base articles
• Adhere to standards for quality and customer satisfaction
• Stay current on products, related technologies, and processes through training and self-learning
• Support other tasks or projects as assigned to meet team and business needs

Skills

Linux admin

TCP/IP

SQL databases

APIs

Web hosting

English comms

Programming languages

Kubernetes

Education

Bachelor’s in Computer Science or related Engineering

Tools

PostgreSQL

MySQL

Oracle

REST/JSON/XML

Job description

Managed.com, a remote-first, global technology company behind CloudBlue, is seeking a Technical Support Engineer to own customer-impacting incidents on our cloud‑commerce platform.

You will manage tickets end-to-end, collaborate with developers and product teams, and provide timely, accurate updates within SLAs while expanding your expertise across Linux, databases, and APIs. This role offers flexible hours and opportunities for growth.