Remote Outbound Concierge Specialist

Forbes Advisor; United States; Remote; USD 42,000 - 65,000; Full time

Job summary

Forbes Advisor seeks an Outbound Concierge Specialist to help consumers find trusted service providers and deliver a concierge-level experience. You will engage prospects quickly after inquiry submission, verify needs, and guide them to the best matches.

The role requires high-volume outbound calling, strong qualification, and a customer-centric approach. You will work with the team to ensure speed-to-contact, accuracy, and compliant processes across campaigns.

Qualifications

• Previous outbound calling, tele sales, or lead qualification experience.
• Experience in Sales or as a Sales Development Representative.
• Strong verbal communication and active listening skills.
• Ability to build rapport quickly and engage consumers over the phone.
• Confidence handling objections and guiding conversations.
• Attention to detail and documentation accuracy.
• Ability to manage a high volume of outbound calls while maintaining quality.

Responsibilities

• Outbound Consumer Outreach with timely follow-ups.
• Build trust and establish rapport during initial conversations.
• Deliver a professional, consultative, customer-focused experience.
• Manage multiple outbound leads while maintaining quality and productivity.
• Lead Qualification: verify contact information, service requirements, and consumer intent.
• Identify qualifying criteria and gather information to determine eligibility.
• Ensure compliant handling of all lead types and inquiries.

Skills

Outbound calling

Tele sales

Lead qualification

Customer service

Call center operations

Appointment setting

Verbal communication

Active listening

Rapport building

Objection handling

Tools

Salesforce

Microsoft Office

Job description

Forbes Advisor seeks an Outbound Concierge Specialist to help consumers find trusted service providers and deliver a concierge-level experience. You will engage prospects quickly after inquiry submission, verify needs, and guide them to the best matches.

The role requires high-volume outbound calling, strong qualification, and a customer-centric approach. You will work with the team to ensure speed-to-contact, accuracy, and compliant processes across campaigns.