Remote Night-Shift Answer Line Representative (Part-Time)

BJC HealthCare; Missouri; À distance; USD 25 000 - 30 000; Temps partiel

Avantages offerts par ce poste

Benefits eligible

Remote work option

28 hours per week

Résumé du poste

St. Louis Children’s Hospital is seeking a remote, part-time patient communications specialist to support inbound and outbound calls for patients, families, and healthcare partners. The role operates 28 hours per week with a night shift from 12a to 8a and requires residents of the Greater St.

Louis area. Benefits eligible position and prior healthcare experience are preferred. The position involves coordinating care by sharing accurate information across the BJC network, maintaining HIPAA

Qualifications

• High School Diploma or GED required.
• 2-5 years of experience in a related role.
• Healthcare experience preferred.

Responsabilités

• Effectively manage high volume of inbound calls from patients and healthcare facilities, providing exceptional customer service to ensure satisfaction.
• Proactively following up with physicians and patients regarding hospital visits.
• Ensures accurate and timely communication across the network, acting as liaison for patients, medical staff and providers.
• Identify and address caller questions and concerns, resolving issues when possible and routing requests to appropriate staff.
• Maintains accurate data entry in the electronic health record and protects patient privacy per HIPAA.

Formation

High School Diploma or GED

Description du poste

St. Louis Children’s Hospital is seeking a remote, part-time patient communications specialist to support inbound and outbound calls for patients, families, and healthcare partners. The role operates 28 hours per week with a night shift from 12a to 8a and requires residents of the Greater St.

Louis area. Benefits eligible position and prior healthcare experience are preferred. The position involves coordinating care by sharing accurate information across the BJC network, maintaining HIPAA