Answer Line Rep (Evenings)

Bjc-Healthcare; St. Louis (MO); A distancia; USD 21.000 - 29.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Disability Insurance

Retirement Plan

401(k) with match

Tuition Assistance

Paid Time Off

Descripción de la vacante

St. Louis Children’s Hospital, part of BJC HealthCare, is seeking a part-time patient communications specialist in the Greater St. Louis area. The role focuses on inbound and outbound calls, coordinating care, and ensuring privacy as part of the hospital’s patient communications team.

The position requires 2–5 years of experience in a relevant setting and the ability to work evenings, weekends, and holidays on a 4p-12a shift. A High School Diploma or GED is necessary.

Formación

• Provide inbound and outbound communications with patients and healthcare facilities.
• Handle high volume calls with professional customer service.
• Follow HIPAA guidelines and protect patient privacy.
• Accurate data entry in electronic health records.

Responsabilidades

• Manage high volume incoming calls from patients and healthcare facilities.
• Proactively follow up with physicians and patients regarding hospital visits.
• Ensure timely communication and follow through to resolution.
• Identify caller questions, route to appropriate staff.
• Maintain accurate data entry and patient privacy.

Conocimientos

Customer service

Phone handling

Communication

HIPAA privacy

Educación

High School Diploma or GED

Descripción del empleo

Additional Information About the Role

• Remote, Part-Time (20 hours per week) opportunity! Must reside in the Greater St. Louis area.
• Shift: 4p-12a
• Ideal candidates should be able to work on holidays, evenings and weekends.
• Previous healthcare experience is preferred!

Overview

St. Louis Children’s Hospital is dedicated to improving the health and lives of children. As one of the top-ranked children’s hospitals in the country, St. Louis Children’s provides care in more than 50 specialty areas through a dedicated team of physicians, nurses, staff and volunteers. Along with inpatient and outpatient medical care, the hospital offers education, wellness and injury-prevention programs to fulfill its mission to “do what’s right for kids.”

Providing comprehensive, high-quality care and serving as an advocate for children has been St. Louis Children’s commitment since its inception in 1879. Today, the hospital serves patients and families across a 300-mile service area, and has seen patients from all 50 states and more than 80 countries.

St. Louis Children’s consistently ranks among America’s Best Children’s Hospitals by U.S.News & World Report in all surveyed categories. In 2021, St. Louis Children’s was one of eight children’s hospitals to rank in the top 25 of all 10 specialties. The hospital’s academic and physician partner, Washington University School of Medicine, is one of the top-ranked medical schools in the United States. Since 2005, St. Louis Children’s has been designated as a Magnet® hospital for nursing excellence from the American Nurses Credentialing Center® (ANCC).

Preferred Qualifications

Role Purpose

Responsible for inbound and outbound physician, patient and other customer communications, working with stakeholders across the BJC network. This position will utilize multiple systems and communication methods to ensure accurate and complete information is shared, contributing to the coordination of care of our patients.

Responsibilities

• Effectively manage high volume of incoming calls from patients and healthcare facilities, providing exceptional customer service to ensure a high level of satisfaction for our patients, practices, and providers.
• Proactively following up with physicians and patients regarding hospital visits.
• Ensures accurate and timely communication efforts including: initial point of contact, acting as liaison support for patients, medical staff and providers, and ensuring follow through to resolution.
• Identify and address caller questions and concerns, resolving issues when possible and routing requests and messages to appropriate provider and support staff.
• Maintains accountability for accurate data entry in the electronic health record and maintains patient privacy and security as outlined by HIPAA by obtaining necessary patient information, such as demographics and insurance information.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• 2-5 years

Supervisor Experience

• No Experience

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to our Benefits Summary.

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer