Remote Night Operations Coordinator - 4-on/4-off

Landstar; Rockford (IL); Remote; USD 25,000 - 31,000; Full time

Job summary

Landstar is seeking a Night Operations Coordinator to join our remote team serving Rockford, IL or Jacksonville, FL time zones. You will handle after-hours calls, support capacity providers, and manage logistics to keep freight moving overnight.

Initial training is 90 days on a day shift, followed by rotating 4-on/4-off shifts from 5pm–5am Central or 6pm–6am Eastern. Strong communication, problem solving, and organizational skills are essential.

Qualifications

• Geography knowledge.
• Working knowledge Word, Excel, Internet and Outlook.
• Excellent verbal and written communication skills.
• Strong organizational skills.
• Strong interpersonal skills.
• Strong problem solving and decision-making skills.
• Ability to use software system to document all customer interactions.

Responsibilities

• Answer after-hours calls for all departments.
• Issue funds to capacity providers for emergency needs within guidelines.
• Authorize funds to venders as needed for BCO's equipment repairs/loans.
• Complete Landstar Service Incident Reports (LSIR) on any service-related issues.
• Respond to and resolve pickup, in-transit, delivery and other logistics issues and/or complaints between agents, BCOs and customers.
• Support the Accident Hotline and respond to requests for assistance as required.
• Assist with cargo discrepancies/claims, contact after hours on call staff when needed.
• Assist BCOs with all border crossing/customs issues.
• Email Permits, answer routing questions, answer questions regarding state requirements and state permits.
• Provide HAZMAT spill assistance as needed.
• Issue authorizations to shops for all company trailers for any repairs or preventative maintenance as needed.
• Issue authorizations to BCO's for emergency tire purchases.
• Support Managed Accounts as needed.

Skills

Geography knowledge

MS Word

MS Excel

MS Outlook

Communication skills

Organizational skills

Interpersonal skills

Problem solving

Documentation software

Education

High School Diploma or equivalent

Job description

Landstar is seeking a Night Operations Coordinator to join our remote team serving Rockford, IL or Jacksonville, FL time zones. You will handle after-hours calls, support capacity providers, and manage logistics to keep freight moving overnight.

Initial training is 90 days on a day shift, followed by rotating 4-on/4-off shifts from 5pm–5am Central or 6pm–6am Eastern. Strong communication, problem solving, and organizational skills are essential.