Remote Night Operations Coordinator – 4x4 Schedule

Landstar; Morris Kennedy Subdivision (IL); Remote; USD 25,000 - 31,000; Full time

Job summary

Landstar is seeking a Night Operations Coordinator for a remote, work-from-home role that keeps freight moving overnight. The 4-on/4-off schedule runs 5pm–5am Central or 6pm–6am Eastern after training. You will handle calls from agents, BCOs, and customers, ensuring service continuity and safety.

The position requires disciplined work habits, strong communication and problem-solving skills, and the ability to document interactions using Landstar systems.

Qualifications

• High School Diploma or equivalent.
• 6 months of customer service in a call center.

Responsibilities

• Answer after-hours calls for all departments.
• Issue funds to capacity providers for emergency needs within guidelines.
• Authorize funds to vendors as needed for BCO’s equipment repairs/loans.
• Complete Landstar Service Incident Reports (LSIR) on any service-related issues.
• Respond to and resolve pickup, in-transit, delivery and other logistics issues and/or complaints between agents, BCOs and customers.
• Support the Accident Hotline and respond to requests for assistance as required.

Skills

Geography

Communication

Organizational skills

Interpersonal skills

Problem solving

Education

High school diploma

Tools

Word

Excel

Internet

Outlook

Job description

Landstar is seeking a Night Operations Coordinator for a remote, work-from-home role that keeps freight moving overnight. The 4-on/4-off schedule runs 5pm–5am Central or 6pm–6am Eastern after training. You will handle calls from agents, BCOs, and customers, ensuring service continuity and safety.

The position requires disciplined work habits, strong communication and problem-solving skills, and the ability to document interactions using Landstar systems.