Night Operations Coordinator - Transportation

Landstar System Holdings, Inc.; Jacksonville (FL); Remote; USD 25,000 - 31,000; Full time

Job summary

Landstar System, Inc. is hiring a Night Operations Coordinator for a remote, overnight role. You will handle after-hours calls across departments and coordinate with agents, BCOs, and customers to keep freight moving overnight.

Training lasts 90 days on a day shift, then rotating 4 days on/4 days off with 5pm–5am Central or 6pm–6am Eastern shifts. Successful candidates will have at least 6 months of customer service experience in call centers and strong communication, organization, and

Qualifications

• High school diploma or equivalent required.
• Minimum 6 months of customer service experience in a call center.
• Preferred: 6 months of transportation industry experience.

Responsibilities

• Answer after-hours calls for all departments.
• Issue funds to capacity providers for emergency needs within guidelines.
• Authorize funds to vendors for BCOs equipment repairs/loans.
• Complete Landstar Service Incident Reports (LSIR) for service issues.
• Respond to and resolve pickup, in-transit, delivery and other logistics issues.

Skills

Geography knowledge

MS Office

Verbal & written communication

Organizational skills

Interpersonal skills

Problem solving & decision making

Documentation of customer interactions

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Internet

Outlook

Job description

Location: Remote in either Rockford IL or Jacksonville FL

Schedule: 4 On / 4 Off, 5pm - 5am Central / 6p-6a Eastern

90 days of Training will be Monday - Friday 8-hour shifts starting between noon and 2pm depending upon time zone

Salary range: $18.29 - $22.86, depending upon experience

What work will you perform? As a Night Operations Coordinator you will answer calls from agents, Business Capacity Owners (BCOs/drivers), broker carriers, employees, external customers and field personnel to help across a wide range of situations. The successful candidate is a problem solver with a service orientation that believes in solving customer needs in a single call. This is a role where you will spend most of your shift answering the phones to ensure freight keeps moving overnight. No night is ever the same.

This is a remote, work from home position which requires discipline. Your initial 90 days of training will be on an 8 hour shift, Monday - Friday schedule with a start time between noon and 2pm, depending upon your time zone. Post training, you will work a 4 days on and 4 days off rotating schedule from 5pm - 5am Central or 6pm - 6am Eastern. Only those available for this schedule should apply.

Essential Responsibilities:

• Answer after-hours calls for all departments
• Issue funds to capacity providers for emergency needs within guidelines
• Authorize funds to venders as needed for BCO's equipment repairs/loans
• Complete Landstar Service Incident Reports (LSIR) on any service-related issues
• Respond to and resolve pickup, in-transit, delivery and other logistics issues and/or complaints between agents, BCOs and customers
• Support the Accident Hotline and respond to requests for assistance as required
• Assist with cargo discrepancies/claims, contact after hours on call staff when needed.
• Assist BCOs with all border crossing/customs issues
• Email Permits, answer routing questions, answer questions regarding state requirements and state permits.
• Provide HAZMAT spill assistance as needed.
• Issue authorizations to shops for all company trailers for any repairs or preventative maintenance as needed.
• Issue authorizations to BCO's for emergency tire purchases
• Support Managed Accounts as needed.

Required Minimum Experience and Education:

• High School Diploma or equivalent
• 6 months of experience in customer service in a call center environment.

Preferred Experience and Education:

• 6 months of experience in the transportation industry

Knowledge, Skills, and Abilities:

• Geography knowledge
• Working knowledge Word, Excel, Internet and Outlook
• Excellent verbal and written communication skills
• Strong organizational skills
• Strong interpersonal skills
• Strong problem solving and decision-making skills
• Ability to use software system to document all customer interactions

**This job posting is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.