Night Freight Operations Specialist - Remote (4x4)

Landstar System, Inc.; Jacksonville (FL); Remote; USD 25,000 - 31,000; Full time

Job summary

Landstar System, Inc. is hiring a Night Operations Coordinator for a remote, overnight role. You will handle after-hours calls across departments and coordinate with agents, BCOs, and customers to keep freight moving overnight.

Training lasts 90 days on a day shift, then rotating 4 days on/4 days off with 5pm–5am Central or 6pm–6am Eastern shifts. Successful candidates will have at least 6 months of customer service experience in call centers and strong communication, organization, and

Qualifications

• High school diploma or equivalent required.
• Minimum 6 months of customer service experience in a call center.
• Preferred: 6 months of transportation industry experience.

Responsibilities

• Answer after-hours calls for all departments.
• Issue funds to capacity providers for emergency needs within guidelines.
• Authorize funds to vendors for BCOs equipment repairs/loans.
• Complete Landstar Service Incident Reports (LSIR) for service issues.
• Respond to and resolve pickup, in-transit, delivery and other logistics issues.

Skills

Geography knowledge

MS Office

Verbal & written communication

Organizational skills

Interpersonal skills

Problem solving & decision making

Documentation of customer interactions

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Internet

Outlook

Job description

Landstar System, Inc. is hiring a Night Operations Coordinator for a remote, overnight role. You will handle after-hours calls across departments and coordinate with agents, BCOs, and customers to keep freight moving overnight.

Training lasts 90 days on a day shift, then rotating 4 days on/4 days off with 5pm–5am Central or 6pm–6am Eastern shifts. Successful candidates will have at least 6 months of customer service experience in call centers and strong communication, organization, and