Remote NG911 Systems Engineer – Senior Tier 4 Support
Motorola Solutions
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Benefits offered by this job
Job summary
Motorola Solutions in Florida seeks a Sr. Systems Engineer to serve as a high-level escalation point for NG911 call-taking and dispatching. You will diagnose architecture, networking, and telephony issues, supporting public safety operations in a US-based remote role.
As part of a close-knit engineering team, you will validate emerging technologies, maintain lab configurations, and document workflows. A Bachelor’s degree or equivalent experience is welcomed, with travel for onsite support as
Qualifications
- Bachelor's degree or equivalent practical experience in technical support or system engineering.
- Experience with NG911 call-taking or dispatching is preferred.
- Strong communication skills and ability to work under pressure in public safety contexts.
Responsibilities
- Provide Tier 4 technical support and escalation resolution for NG911 solutions.
- Dissect complex system architectures, server infrastructure, and databases to troubleshoot incidents.
- Lead on-call shifts and travel to customer sites for on-site engineering support when needed.
Skills
Education
Tools
Job description
Motorola Solutions in Florida seeks a Sr. Systems Engineer to serve as a high-level escalation point for NG911 call-taking and dispatching. You will diagnose architecture, networking, and telephony issues, supporting public safety operations in a US-based remote role.
As part of a close-knit engineering team, you will validate emerging technologies, maintain lab configurations, and document workflows. A Bachelor’s degree or equivalent experience is welcomed, with travel for onsite support as
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