Remote Network & Voice Enablement Engineer

Allbridge; Northern (KY); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive compensation package

Job summary

Allbridge is seeking an Engineer, Network and Voice Enablement and Brand Standards to serve as the technical escalation point for network and voice questions, while building onboarding content and certification programs. This role also owns brand standards documentation across network, voice, video, and property technology.

It coordinates cadence meetings with brand partners and maintains an organized knowledge base in SharePoint for cross‑functional teams.

Qualifications

• Minimum of five years (5+) of experience in network and voice technologies, with exposure to technical support or installation and enablement functions.
• Working knowledge of network technologies (Ruckus, Aruba, Cisco, Meraki, Nomadix) and hosted voice or UCaaS platforms (BluIP, EvolveIP, Mitel, SIP, PBX).
• Experience designing training curriculum, onboarding programs, and managing certification programs, vendor led or internally built.
• Experience defining escalation frameworks or RACI models across technical support functions is a plus.
• Experience maintaining technical documentation in SharePoint or a similar knowledge management platform.
• Experience working with corporate brand partners, such as Marriott, Hyatt, or Hilton, and familiarity with brand compliance requirements is a plus.
• Strong documentation and organizational skills, with the ability to maintain a large and evolving standards library.

Responsibilities

• Serve as the technical escalation point for network and voice questions.
• Track escalation volume and root cause by product line to identify recurring knowledge gaps.
• Design and deliver training curriculum targeted at the highest frequency and highest impact gaps.
• Own new hire onboarding curriculum for network and voice technical content across Support, Installation, and PM teams.
• Maintain the network and voice technical knowledge base in SharePoint, organized for easy reference by Support, Installation, and PM teams.
• Identify and manage certification paths, vendor or brand specific, for Support and Installation staff.
• Define and maintain a RACI for network and voice technical escalations, clarifying ownership and escalation criteria.
• Work to reduce the volume of technical escalations that require engineering or product involvement over time.
• Own full documentation of technical standards for an assigned set of corporate brand partners, across network, voice, video, and property technology product lines.
• Maintain a single, organized source of truth for assigned brand standards in SharePoint, kept current as changes occur.
• Communicate every standards change to all impacted internal teams in a structured and consistent manner.
• Organize documentation so it is easily referenced by Support, Installation, PM, Engineering, and Product teams.
• Coordinate with other engineers or teams to keep the overall standards library consistent.

Skills

Network and voice technologies

Training curriculum design

Curriculum development

RACI modeling

SharePoint documentation

Brand partner collaboration

Cross-functional collaboration

Tools

SharePoint

Job description

Allbridge is seeking an Engineer, Network and Voice Enablement and Brand Standards to serve as the technical escalation point for network and voice questions, while building onboarding content and certification programs. This role also owns brand standards documentation across network, voice, video, and property technology.

It coordinates cadence meetings with brand partners and maintains an organized knowledge base in SharePoint for cross‑functional teams.