Remote Network Engineer — MSP, Cloud & On-Call

Ascend Technologies; United States; Remote; USD 77,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement savings options

Flexible time off

Professional development opportunities

Job summary

Ascend Technologies is seeking a Network Engineer to provide operational support for client networks including switches, routers, wireless controllers, and firewalls. This remote role may require occasional travel and entails building, configuring, and securing network infrastructure with a strong emphasis on urgency and client communication.

You will handle escalated tickets, maintain stability, and work with vendors, while contributing to documentation and mentorship of junior engineers.

Qualifications

• Minimum 3 years of network engineering experience (preferably MSP).
• CCNA/CCNP or Fortinet FCP certification or equivalent working experience.
• Strong communication and urgency; ability to explain tech to clients clearly.

Responsibilities

• Address escalated tickets for complex operational issues in client networks.
• Maintain clients’ existing networks to ensure stability and compliance.
• Communicate with clients regarding status of open tasks daily.
• Assist with projects for data network design, development, and implementation.
• Follow established processes for all work, adhering to Ascend’s quality standards.
• Develop documentation for client networks, including network diagrams.
• Work with vendors for support case resolution.
• Assist in mentorship/training of junior engineers.
• Participate in an on-call rotation to provide off-hours support.

Skills

Clear communication

Urgency

3+ years network engineering

VoIP knowledge

Fortinet

Cisco

Aruba

Palo Alto

Ubiquiti

Azure

AWS

Network protocols

CCNA/CCNP or Fortinet FCP

Learn new technologies

Education

Bachelor's degree or higher in CS/IT/MIS

Job description

Ascend Technologies is seeking a Network Engineer to provide operational support for client networks including switches, routers, wireless controllers, and firewalls. This remote role may require occasional travel and entails building, configuring, and securing network infrastructure with a strong emphasis on urgency and client communication.

You will handle escalated tickets, maintain stability, and work with vendors, while contributing to documentation and mentorship of junior engineers.