Remote Network Support Specialist - Client Success

Enlyte; Northern (KY); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Accounts

Life and AD&%D Insurance

401(k)

Tuition Reimbursement

Job summary

Enlyte is seeking a Network Customer Service Support Specialist to serve as the critical link between clients and solutions for Auto, Workers' Compensation, and Group Health programs. This fully remote role requires active participation during a 90-day training period with a fixed Mon-Fri schedule ET.

You will investigate issues across multiple systems, provide clear resolutions, and build lasting client relationships while delivering exceptional service in a fast-paced environment.

Qualifications

• High School diploma or equivalent.
• 2-5 years of relevant experience in customer or client support. Preferred experience in the medical coding or insurance industry.
• Experience in a fast-paced, production environment.
• Customer Service experiences in a transaction based environment such as a call center or medical office preferred.
• Ability to write clearly and effectively when communicating with all parties.
• Experience with Salesforce preferred.

Responsibilities

• Serve as a trusted advisor for clients, providers, and partners seeking assistance.
• Transform inquiries into opportunities to demonstrate our expertise and dedication.
• Craft personalized, effective responses that address the heart of each request.
• Build lasting relationships through your attentive and solution-focused approach.
• Investigate multifaceted issues across various systems with detective-like precision.
• Uncover root causes that others might miss through your analytical expertise.
• Develop innovative solutions by connecting information across different platforms.
• Coordinate with internal teams and external partners to implement comprehensive resolutions.
• Tackle escalated issues with confidence and creativity.
• Anticipate potential challenges before they impact our clients.
• Maintain service excellence through proactive monitoring and reporting.

Skills

Exceptional communication

Analytical problem-solving

Client-focused mindset

Independent initiative

Adaptability

Education

High school diploma or equivalent

Tools

Salesforce

Job description

Enlyte is seeking a Network Customer Service Support Specialist to serve as the critical link between clients and solutions for Auto, Workers' Compensation, and Group Health programs. This fully remote role requires active participation during a 90-day training period with a fixed Mon-Fri schedule ET.

You will investigate issues across multiple systems, provide clear resolutions, and build lasting client relationships while delivering exceptional service in a fast-paced environment.