Network Customer Support Specialist - Problem Solver

Enlyte

United States

Remote

USD 23,000 - 32,000

Full time

14 days+

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Job summary

Enlyte is seeking a Network Customer Service Support Specialist to deliver exceptional client service across Auto, Workers' Compensation and Group Health portfolios. You will connect clients with solutions, navigate complex systems, and provide clear, effective resolutions that strengthen relationships and demonstrate commitment to service excellence.

The role emphasizes championing client success, mastering complex issue resolution, and leading through excellence in a dynamic environment.

Qualifications

Superior communication skills, with ability to translate complex information into clear responses.
Strong analytical problem-solving abilities to diagnose and resolve issues across multiple systems.
Genuine client-focused mindset and dedication to service excellence.
Proactive self-management with the ability to seek guidance when needed.
Adaptability to handle changing priorities in a fast-paced environment.

Responsibilities

Serve as the trusted advisor for clients, providers, and partners seeking assistance.
Investigate and resolve inquiries across multiple systems with accuracy and speed.
Build lasting relationships through attentive, solution-focused support.
Coordinate with internal teams and external partners to implement resolutions.
Provide proactive monitoring and reporting to maintain service excellence.