Remote Network Support Specialist - Client Care & Resolution

Genex Service LLC; Wayne (PA); Remote; USD 48,216,000 - 66,125,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA/FSA

Life and AD&D Insurance

401(k)

Tuition Reimbursement

Job summary

Genex Service LLC is seeking a Network Customer Service Support Specialist for a fully remote role. The position includes a mandatory 90-day training period with a fixed schedule of Monday through Friday, 8:00 AM – 5:00 PM Eastern Time.

The role focuses on resolving client inquiries across auto, workers' compensation, and group health services. Ideal candidates have 2–5 years in customer support, strong communication, and the ability to navigate multiple systems to identify root causes and

Qualifications

• High School diploma or equivalent.
• 2–5 years of relevant customer or client support experience.
• Experience in medical coding or insurance industry preferred.
• Experience in fast-paced production environments.
• Strong written and verbal communication; empathetic via phone and email.
• Experience with Salesforce preferred.

Responsibilities

• Provide network customer service support for auto, workers' compensation, and group health clients.
• Navigate complex systems to identify root causes and deliver resolutions.
• Escalate and coordinate with internal teams and partners to implement comprehensive solutions.
• Maintain proactive communication and cultivate client relationships.

Skills

Exceptional Communication Skills

Analytical Problem-Solving

Client-Focused Mindset

Independent Initiative

Adaptability

Education

High School diploma or equivalent

Tools

Salesforce

Job description

Genex Service LLC is seeking a Network Customer Service Support Specialist for a fully remote role. The position includes a mandatory 90-day training period with a fixed schedule of Monday through Friday, 8:00 AM – 5:00 PM Eastern Time.

The role focuses on resolving client inquiries across auto, workers' compensation, and group health services. Ideal candidates have 2–5 years in customer support, strong communication, and the ability to navigate multiple systems to identify root causes and