Network Relations Support

Enlyte; Northern (KY); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Accounts

Life and AD&%D Insurance

401(k)

Tuition Reimbursement

Job summary

Enlyte is seeking a Network Customer Service Support Specialist to serve as the critical link between clients and solutions for Auto, Workers' Compensation, and Group Health programs. This fully remote role requires active participation during a 90-day training period with a fixed Mon-Fri schedule ET.

You will investigate issues across multiple systems, provide clear resolutions, and build lasting client relationships while delivering exceptional service in a fast-paced environment.

Qualifications

• High School diploma or equivalent.
• 2-5 years of relevant experience in customer or client support. Preferred experience in the medical coding or insurance industry.
• Experience in a fast-paced, production environment.
• Customer Service experiences in a transaction based environment such as a call center or medical office preferred.
• Ability to write clearly and effectively when communicating with all parties.
• Experience with Salesforce preferred.

Responsibilities

• Serve as a trusted advisor for clients, providers, and partners seeking assistance.
• Transform inquiries into opportunities to demonstrate our expertise and dedication.
• Craft personalized, effective responses that address the heart of each request.
• Build lasting relationships through your attentive and solution-focused approach.
• Investigate multifaceted issues across various systems with detective-like precision.
• Uncover root causes that others might miss through your analytical expertise.
• Develop innovative solutions by connecting information across different platforms.
• Coordinate with internal teams and external partners to implement comprehensive resolutions.
• Tackle escalated issues with confidence and creativity.
• Anticipate potential challenges before they impact our clients.
• Maintain service excellence through proactive monitoring and reporting.

Skills

Exceptional communication

Analytical problem-solving

Client-focused mindset

Independent initiative

Adaptability

Education

High school diploma or equivalent

Tools

Salesforce

Job description

Company Overview

At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.

Be part of a team that makes a real difference.

Job Description

This is a fully remote position. New hires are required to complete a 90-day training program with a set schedule of Monday through Friday, 8:00 AM – 5:00 PM Eastern Time. Attendance is mandatory throughout the training period, and employees must be present and actively participate each scheduled day. Time off, schedule modifications, or alternative training hours are not permitted during the 90-day training period!

Drive Excellence in Every Client Interaction

Are you a problem-solving expert who thrives on turning challenges into solutions? Join our team as a Network Customer Service Support Specialist where you'll make a meaningful difference for our Auto, Workers' Compensation and Group Health clients every day.

Your Impact

As a Network Customer Service Support Specialist, you'll be the critical connection between our clients and the solutions they need. You'll navigate complex systems, uncover root causes, and deliver clear, effective resolutions that strengthen client relationships and showcase our commitment to exceptional service.

How You'll Make a Difference:

Champion Client Success

• Serve as a trusted advisor for clients, providers, and partners seeking assistance
• Transform inquiries into opportunities to demonstrate our expertise and dedication
• Craft personalized, effective responses that address the heart of each request
• Build lasting relationships through your attentive and solution-focused approach

Master Complex Problem Resolution

• Investigate multifaceted issues across various systems with detective-like precision
• Uncover root causes that others might miss through your analytical expertise
• Develop innovative solutions by connecting information across different platforms
• Coordinate with internal teams and external partners to implement comprehensive resolutions

Lead Through Excellence

• Tackle escalated issues with confidence and creativity
• Anticipate potential challenges before they impact our clients
• Maintain service excellence through proactive monitoring and reporting

What Sets You Up For Success

• • Exceptional Communication Skills: Ability to translate complex technical information into clear, actionable solutions via phone or email
  • Analytical Problem-Solving: Talent for navigating multiple systems to uncover root causes and develop effective resolutions
  • Client-Focused Mindset: Genuine commitment to understanding client needs and exceeding expectations
  • Independent Initiative: Self-motivation to manage your workload while knowing when to collaborate or seek guidance
  • Adaptability: Comfort with changing priorities and diverse challenges in a dynamic environment

Qualifications

• High School diploma or equivalent.
• 2-5 years of relevant experience in customer or client support. Preferred experience in the medical coding or insurance industry.
• Experience in a fast-paced, production environment.
• Customer Service experiences in a transaction based environment such as a call center or medical office preferred, demonstrating ability to be empathetic and compassionate via phone and email.
• Demonstrated ability to handle multiple assignments competently, accurately and efficiently.
• Ability to write clearly and effectively when communicating with all parties.
• Experience with Salesforce preferred.

Benefits

We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self. These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living. Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market. The expected base pay for this position ranges from $16.50 - $23.00 hourly, and will be based on a number of additional factors including skills, experience, and education.

The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Don’t meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.