Remote Network Operations Lead

Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates; United States; Remote; USD 95,000 - 105,000; Full time

Benefits offered by this job

Year-end bonuses

Health care

Paid time off

Learning opportunities

Job summary

Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates is seeking a Network Operator to support and maintain the firm’s 24x7 production infrastructure from the White Plains office (remote). The role requires strong incident response, monitoring, and IT service management skills with a focus on WAN/LAN, VMware, and Cisco networking.

Primarily remote, but must live within commuting distance of White Plains. Responsibilities include coordinating with vendors, performing RCA, and documenting

Qualifications

• Hands-on experience maintaining Windows services in virtualized environments (Exchange, SharePoint, DNS, DHCP, AD, permissions)
• Practical TCP/IP networking experience
• Significant VMware clustering administration in high-availability setups (Windows & Linux)
• Experience with network monitoring, event detection, incident response
• Solid Cisco switching/routing expertise
• Strong knowledge of DNS, switching, routing, and firewalls
• Proven troubleshooting, analytical and customer-service skills
• Ability to manage critical incidents and communicate with stakeholders
• Excellent written and verbal communication
• Attention to detail and ability to multitask and prioritize

Responsibilities

• Lead proactive service management and incident response to minimize end-user impact
• Monitor health, performance and availability of systems with diverse tools
• Troubleshoot and resolve hardware, software, and environmental issues
• Conduct root cause analysis and coordinate remediation
• Collaborate with team and external engineering resources to resolve problems
• Triage alerts, events, and issues impacting production IT infrastructure
• Follow SOPs for scheduled tasks and maintenance
• Coordinate with vendors and satellite offices for problem solving
• Document defects and resolutions in detail and maintain knowledge base
• Maintain timely communication with stakeholders about incidents

Skills

Windows Services

TCP/IP networking

VMware Clusters

Network monitoring

Cisco switching/routing

DNS / firewall concepts

Incident response

Customer service

Communication skills

Attention to detail

Education

High school diploma or 3 years relevant experience

Military Occupational Specialty

Tools

VMware

Windows/Linux

Monitoring tools

Job description

Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates is seeking a Network Operator to support and maintain the firm’s 24x7 production infrastructure from the White Plains office (remote). The role requires strong incident response, monitoring, and IT service management skills with a focus on WAN/LAN, VMware, and Cisco networking.

Primarily remote, but must live within commuting distance of White Plains. Responsibilities include coordinating with vendors, performing RCA, and documenting