Production IT Network Operator (Remote, Mon-Fri)

Skadden, Arps, Slate, Meagher & Flom LLP; City of White Plains (NY); Hybrid; USD 95,000 - 105,000; Full time

Benefits offered by this job

Competitive salaries and year-end cash

Health care (medical, dental, vision)

Generous paid time off

401(k) and retirement benefits

Job summary

Skadden, Arps, Slate, Meagher & Flom LLP is seeking a Network Operator to support production infrastructure including WAN/LAN, 24x7 operations, and incident management. This role is based in White Plains with remote work but requires commuting distance to the office; shift is 7:00 a.m. to 3:30 p.m.

EST, Monday through Friday. Responsibilities include monitoring systems, resolving incidents, performing RCA, coordinating with vendors, and maintaining documentation.

Qualifications

• High school diploma or equivalent; 5+ years related experience.
• Hands-on expertise maintaining Windows services in virtualized environments; MS apps
• Experience administrating VMware clusters in high-availability environments
• Strong networking knowledge: DNS, DHCP, TCP/IP, switching, routing, firewalls
• Experience with network monitoring, incident detection and response
• Ability to manage multiple priorities in a fast-paced environment
• Excellent interpersonal and written communication skills

Responsibilities

• Lead and participate in proactive service management and incident response.
• Monitor health, performance and availability of computer systems.
• Troubleshoot hardware, software and environmental alerts.
• Perform root cause analysis and coordinate remediation with team and vendors.
• Document defects and resolutions; update ticketing system.
• Coordinate with third-party vendors and internal teams for problem solving.
• Maintain SOPs and engage in knowledge-base improvement.
• Ensure timely communication with stakeholders across teams.

Skills

Windows Server admin

VMware vSphere

Cisco switching & routing

TCP/IP networking

Incident response

Documentation & SOP

Customer service

Network monitoring

Education

High school diploma

Military MOS experience

Tools

VMware vSphere

Windows Server

Cisco IOS

Job description

Skadden, Arps, Slate, Meagher & Flom LLP is seeking a Network Operator to support production infrastructure including WAN/LAN, 24x7 operations, and incident management. This role is based in White Plains with remote work but requires commuting distance to the office; shift is 7:00 a.m. to 3:30 p.m.

EST, Monday through Friday. Responsibilities include monitoring systems, resolving incidents, performing RCA, coordinating with vendors, and maintaining documentation.