Network Operator

skadden; United States; Remote; USD 39,000 - 55,000; Full time

Job summary

Skadden, Arps, Slate, Meagher & Flom LLP is seeking a Network Operator to join our firm. The role is based in White Plains with a remote-first approach, Monday–Friday 7:00 a.m. to 3:30 p.m.

EST. The Network Operator will support and maintain the Firm's 24x7 production IT infrastructure, including WAN, LAN, administration, analysis, installation, configuration, and documentation. Ideal candidates will have hands-on experience with Windows services, TCP/IP networking, VMware Clusters, and Cisco

Qualifications

• Hands-on experience maintaining Windows services in virtualized environments including Microsoft apps.
• Practical experience with TCP/IP networking.
• Significant experience administrating VMware Clusters in high-availability environments (Windows & Linux).
• Experience with network monitoring, event detection, analysis and incident response.
• Strong knowledge of Cisco switching and routing.

Responsibilities

• Lead proactive service management and incident response to eliminate operational issues.
• Monitor health, performance and availability of computer systems using diverse tools.
• Troubleshoot hardware, software and environmental alerts to restoration.
• Perform RCA and coordinate remediation with team and external resources.
• Document defects and resolutions; maintain knowledge base and SOPs.

Skills

Windows Services

TCP/IP Networking

Customer Service

Troubleshooting

Communication

Multi-tasking

Tools

VMware Clusters

Cisco Networking

Network Monitoring Tools

Job description

We invite you to review our current business services professionals openings to learn about the opportunities available across the firm.

About Us

Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients' legal issues. We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other. Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world's major financial centers.

The Opportunity

We are seeking a Network Operator to join our Firm. This position will be based in our White Plains office ( remote) and the shift is Monday - Friday 7:00 a.m. to 3:30 p.m. EST. The Network Operator s upports and maintains the Firm's production infrastructure that operates 24x7x365 to ensure maximum availability and performance of all services. Working as a team takes ownership of the production infrastructure including, WAN, LAN, administration, analysis, installation, configuration, maintenance, and documentation.

Although this position is primarily remote, employees must live within commuting distance of the White Plains office.

Responsibilities

• Leads and participates in proactive service management and incident response to eliminate and mitigate operational issues that impact end-users .
• Monitors the health, performance and availability of computer systems using diversified tools.
• Troubleshoots and resolves malfunctioning hardware, software, and environmental alerts.
• Performs Root Cause Analysis (RCA) and escalates to the team for remediation.
• Works collaboratively to resolve problems within the team and as necessary escalates to internal and external engineering resources.
• Works proactively to triage or troubleshoot alerts, events and issues that impact the Firm's production IT Infrastructure.
• Follows Standard Operating Procedures (SOP) for scheduled tasks.
• Coordinates with third-party vendors, satellite office contacts, or other IT teams for holistic problem solving and communication.
• Responds to incidents and carefully tracks and documents all defects and resolutions in detail.
• Assists with helping to increase the expert knowledge base of NOC and maintenance of system's health record.
• Works within the Firm's ticketing system and is accountable for updating, tracking, and resolving incidents.
• Escalates to management all technical issues that are service impacting and requires an immediate response or troubleshooting. Coordinates engineering resources (other IT resources, 3rd party or vendors, etc.) to collaboratively work to resolve the issue as soon as possible.
• Maintains communication channels within intra teams or outside so that all stakeholders are kept informed ahead in time bound manner.
• Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others.
• Manages Firm resources responsibly.
• Complies with and understands Firm operation, policies and procedures.
• Performs other related duties as assigned.

Qualifications

• Demonstrates hands-on expertise Maintaining and Supporting Windows Services in a Virtualized Environment, including Microsoft Applications (Exchange, SharePoint, DNS, DHCP, Active Directory, File Permissions, and Security
• Demonstrates practical experience with TCP/IP networking
• Significant hands‑on experience administrating and troubleshooting VMware Clusters in a high‑availability environment, including Windows & Linux guest operating systems
• Significant experience with and expertise in network monitoring, event detection, analysis, and incident response
• Significant hands‑on experience with and expertise with Cisco Switching and Routing
• Strong knowledge of networking concepts including; DNS, switching, routing and firewalls
• Demonstrates strong critical thinking, troubleshooting, problem‑solving and customer service skills
• Ability to manage critical situations, and maintain solid relationships with Firm's business services professionals
• Ability to anticipate problems, communicate them, and resolve if appropriate
• Ability to take ownership of issues and responsibility for customer satisfaction and overall success of services provide
• Demonstrates strong interpersonal and communication skills, both verbally and in writing
• Demonstrates close attention to detail
• Ability to handle multiple projects and shifting priorities
• Ability to handle sensitive matters and maintain confidentiality
• Ability to organize and prioritize work
• Ability to work in a demanding and fast‑paced environment
• Ability to work well independently as well as effectively within a team
• Flexibility to adjust hours and work the hours necessary to meet operating an