Network Operator

Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates; United States; Remote; USD 95,000 - 105,000; Full time

Benefits offered by this job

Year-end bonuses

Health care

Paid time off

Learning opportunities

Job summary

Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates is seeking a Network Operator to support and maintain the firm’s 24x7 production infrastructure from the White Plains office (remote). The role requires strong incident response, monitoring, and IT service management skills with a focus on WAN/LAN, VMware, and Cisco networking.

Primarily remote, but must live within commuting distance of White Plains. Responsibilities include coordinating with vendors, performing RCA, and documenting

Qualifications

• Hands-on experience maintaining Windows services in virtualized environments (Exchange, SharePoint, DNS, DHCP, AD, permissions)
• Practical TCP/IP networking experience
• Significant VMware clustering administration in high-availability setups (Windows & Linux)
• Experience with network monitoring, event detection, incident response
• Solid Cisco switching/routing expertise
• Strong knowledge of DNS, switching, routing, and firewalls
• Proven troubleshooting, analytical and customer-service skills
• Ability to manage critical incidents and communicate with stakeholders
• Excellent written and verbal communication
• Attention to detail and ability to multitask and prioritize

Responsibilities

• Lead proactive service management and incident response to minimize end-user impact
• Monitor health, performance and availability of systems with diverse tools
• Troubleshoot and resolve hardware, software, and environmental issues
• Conduct root cause analysis and coordinate remediation
• Collaborate with team and external engineering resources to resolve problems
• Triage alerts, events, and issues impacting production IT infrastructure
• Follow SOPs for scheduled tasks and maintenance
• Coordinate with vendors and satellite offices for problem solving
• Document defects and resolutions in detail and maintain knowledge base
• Maintain timely communication with stakeholders about incidents

Skills

Windows Services

TCP/IP networking

VMware Clusters

Network monitoring

Cisco switching/routing

DNS / firewall concepts

Incident response

Customer service

Communication skills

Attention to detail

Education

High school diploma or 3 years relevant experience

Military Occupational Specialty

Tools

VMware

Windows/Linux

Monitoring tools

Job description

We invite you to review our current business services professionals openings to learn about the opportunities available across the firm.

About Us

Skadden, Arps, Slate, Meagher & Flom LLP has forged a reputation as one of the most prestigious law firms in the world. Relying on innovation, intellect, teamwork and tenacity, our lawyers deliver the highest quality advice and novel solutions to our clients’ legal issues. We are known for handling the most complex transactions, litigation/controversy issues, and regulatory matters, as well as for the strong partnerships we build with clients and each other. Our attorneys, who reflect a broad range of experiences and perspectives, work together seamlessly across 50-plus practices and 21 offices in the world’s major financial centers.

The Opportunity

We are seeking a Network Operator to join our Firm. This position will be based in our White Plains office (remote) and the shift is Monday – Friday 7:00 a.m. to 3:30 p.m. EST. The Network Operator supports and maintains the Firm’s production infrastructure that operates 24x7x365 to ensure maximum availability and performance of all services. Working as a team takes ownership of the production infrastructure including, WAN, LAN, administration, analysis, installation, configuration, maintenance, and documentation.

Although this position is primarily remote, employees must live within commuting distance of the White Plains office.

Responsibilities

• Leads and participates in proactive service management and incident response to eliminate and mitigate operational issues that impact end-users_._
• Monitors the health, performance and availability of computer systems using diversified tools.
• Troubleshoots and resolves malfunctioning hardware, software, and environmental alerts.
• Performs Root Cause Analysis (RCA) and escalates to the team for remediation.
• Works collaboratively to resolve problems within the team and as necessary escalates to internal and external engineering resources.
• Works proactively to triage or troubleshoot alerts, events and issues that impact the Firm’s production IT Infrastructure.
• Follows Standard Operating Procedures (SOP) for scheduled tasks.
• Coordinates with third-party vendors, satellite office contacts, or other IT teams for holistic problem solving and communication.
• Responds to incidents and carefully tracks and documents all defects and resolutions in detail.
• Assists with helping to increase the expert knowledge base of NOC and maintenance of system’s health record.
• Works within the Firm’s ticketing system and is accountable for updating, tracking, and resolving incidents.
• Escalates to management all technical issues that are service impacting and requires an immediate response or troubleshooting. Coordinates engineering resources (other IT resources, 3rd party or vendors, etc.) to collaboratively work to resolve the issue as soon as possible.
• Maintains communication channels within intra teams or outside so that all stakeholders are kept informed ahead in time bound manner.
• Demonstrates effective interpersonal, written and verbal communication skills to facilitate effective work relationships with others.
• Manages Firm resources responsibly.
• Complies with and understands Firm operation, policies and procedures.
• Performs other related duties as assigned.

Qualifications

• Demonstrates hands-on expertise Maintaining and Supporting Windows Services in a Virtualized Environment, including Microsoft Applications (Exchange, SharePoint, DNS, DHCP, Active Directory, File Permissions, and Security
• Demonstrates practical experience with TCP/IP networking
• Significant hands‑on experience administrating and troubleshooting VMware Clusters in a high‑availability environment, including Windows & Linux guest operating systems
• Significant experience with and expertise in network monitoring, event detection, analysis, and incident response
• Significant hands‑on experience with and expertise with Cisco Switching and Routing
• Strong knowledge of networking concepts including; DNS, switching, routing and firewalls
• Demonstrates strong critical thinking, troubleshooting, problem-solving and customer service skills
• Ability to manage critical situations, and maintain solid relationships with Firm’s business services professionals
• Ability to anticipate problems, communicate them, and resolve if appropriate
• Ability to take ownership of issues and responsibility for customer satisfaction and overall success of services provide
• Demonstrates strong interpersonal and communication skills, both verbally and in writing
• Demonstrates close attention to detail
• Ability to handle multiple projects and shifting priorities
• Ability to handle sensitive matters and maintain confidentiality
• Ability to organize and prioritize work
• Ability to work in a demanding and fast‑paced environment
• Ability to work well independently as well as effectively within a team
• Flexibility to adjust hours and work the hours necessary to meet operating and business needs

Education and Experience

• High school diploma or three years of relevant experience or Military Occupational Specialty
• Minimum of five years of related experience

Culture & Life at Skadden

What makes Skadden special is our people and the culture, community and spirit of collaboration we have created. We believe in teamwork and inspiring each other to be our best in an atmosphere that promotes professionalism and excellence in all that we do. We know that inclusion and drawing on the strength of a wide spectrum of talent only make us better and is vital to the firm’s success. Our goal is for everyone at the firm to enjoy a challenging career with opportunities for development and growth and to support the well‑being of our attorneys and business services professionals.

Benefits

The overall well‑being of our team is important to us. We offer generous benefits to help you achieve wellness in all areas of your life.

• Competitive salaries and year‑end discretionary bonuses.
• Comprehensive health care (medical, dental, vision), savings plan/401(k) and voluntary benefits.
• Generous paid time off.
• Paid leave options, including parental.
• In‑classroom, remote, and on‑demand learning and professional development opportunities.
• Robust well‑being classes and programs.
• Opportunities to give back and make an impact in local communities.

For further details, please visit: https://www.skadden.com/careers/staff/employee-benefits

The starting base salary for this position is expected to be within the range listed under Salary Details. Actual salary will be determined based on skills, experience (to the extent relevant) and other‑job related factors, consistent with applicable law.

Salary Details

$95,000 - $105,000

EEO Statement

Skadden is an Equal Opportunity Employer. It does not discriminate against applicants or employees based on any legally impermissible factor including, but not limited to, race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, sexual and reproductive health decisions, disability, any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, or stalking.

Applicants who require an accommodation during the application process should contact Alex Taylor at [phone].

Skadden Equal Employment Opportunity Policy

Skadden Equal Employment Opportunity Policy

Applicants Have Rights Under Federal Employment Law

Applicants Have Rights Under Federal Employment Law

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