Remote Network Engineer – Proactive SMB Support

Transitional Technologies Inc; Crestwood (KY); Remote; USD 60,000 - 80,000; Full time

Job summary

Transitional Technologies Inc is hiring a Network Engineer to support clients through proactive network management. The role involves technical support and customer service, with responsibilities including remote troubleshooting and project management. Candidates should have a strong background in technical support with excellent communication skills, working in a casual yet dedicated environment.

Qualifications

• Minimum 3 years of technical support experience, preferably in SMB markets.
• Knowledge of supported software and technologies.
• Strong interpersonal communication skills.

Responsibilities

• Perform technical triage on customer requests.
• Troubleshoot network and equipment issues remotely.
• Stage computer equipment for deployments.

Skills

Technical support

Customer service

Problem-solving

Teamwork

Documentation skills

Education

Associates or Bachelor’s Degree

Relevant experience/certifications

Tools

PSA and RMM

Job description

Transitional Technologies Inc is hiring a Network Engineer to support clients through proactive network management. The role involves technical support and customer service, with responsibilities including remote troubleshooting and project management. Candidates should have a strong background in technical support with excellent communication skills, working in a casual yet dedicated environment.