Network Engineer: Remote Support & RMM/PSA Pro

Transitional Technologies Inc; Crestwood (KY); On-site; USD 55,000 - 75,000; Full time

Job summary

Transitional Technologies Inc is seeking a Network Engineer for an in-office position in Crestwood, KY. This full-time role involves providing proactive network management and supporting clients while fostering a strong commitment to customer service.

Ideal candidates will have a minimum of three years in technical support, familiarity with remote monitoring and management tools, and exceptional interpersonal skills. Join a dynamic team where your problem-solving abilities and sense of humor will be valued.

Qualifications

• Minimum three years technical support experience, preferably in SMB market.
• Familiarity with PSA and RMM tools.
• Strong interpersonal skills for communication with customers and staff.

Responsibilities

• Provide remote user support services and update service request information.
• Conduct technical triage on inbound customer requests.
• Travel to customer locations as needed.

Skills

Excellent customer service

Interpersonal communication

Problem-solving

Technical support experience

Documentation skills

Education

Associates or Bachelor’s Degree or relevant certifications

Tools

Remote Monitoring and Management (RMM)

Professional Services Automation (PSA)

Job description

Transitional Technologies Inc is seeking a Network Engineer for an in-office position in Crestwood, KY. This full-time role involves providing proactive network management and supporting clients while fostering a strong commitment to customer service.

Ideal candidates will have a minimum of three years in technical support, familiarity with remote monitoring and management tools, and exceptional interpersonal skills. Join a dynamic team where your problem-solving abilities and sense of humor will be valued.