Remote Networking Support Engineer — Complex-Problem Solver

Meter; San Francisco (CA); Remote; USD 127,500 - 210,000; Full time

Benefits offered by this job

Equity plan

Job summary

A leading networking solutions provider is seeking a skilled Network Engineer to tackle complex networking challenges and provide exceptional support to customers. This role involves troubleshooting various network issues, managing customer networks remotely, and documenting findings. Ideal candidates are versatile in networking technologies, analytical, and committed to enhancing customer experiences. Competitive compensation within the range of $127,500 - $210,000 and participation in equity plan are offered.

Qualifications

• Fluent in wireless, security, WAN/LAN, routing, DNS.
• Calm under pressure and energized by solving unique problems.
• Strong commitment to improving network experience.

Responsibilities

• Troubleshoot and resolve tickets across the network stack.
• Manage complex customer networks remotely.
• Document product bugs clearly and concisely.
• Create feature requests based on customer needs.
• Maintain documentation to improve resolution time.

Skills

Network troubleshooting

Routing and switching

Wireless networking

Security protocols

Analytical problem solving

Clear communication

Job description

A leading networking solutions provider is seeking a skilled Network Engineer to tackle complex networking challenges and provide exceptional support to customers. This role involves troubleshooting various network issues, managing customer networks remotely, and documenting findings. Ideal candidates are versatile in networking technologies, analytical, and committed to enhancing customer experiences. Competitive compensation within the range of $127,500 - $210,000 and participation in equity plan are offered.