Remote NetSuite Billing Specialist - SaaS Subscriptions

OpenKrill; United States; Remote; USD 55,000 - 63,000; Full time

Benefits offered by this job

Private medical care

Sports card

Udemy Business access

Flexible work model

Remote or Warsaw office

Flexible working hours

International team

Team events

Job summary

OpenKrill in Warsaw is seeking a subscription billing expert to own the full B2B SaaS lifecycle in NetSuite, handling invoices, credits, renewals, and contract changes with on-time billing and data integrity.

You will collaborate with Customer Support, Revenue Operations, and Sales to resolve discrepancies, maintain CRM notes, and drive process improvements across billing and support.

Qualifications

• Extensive NetSuite knowledge including subscription and recurring billing, invoicing, credit memos, and customer records.
• Strong B2B SaaS subscription management skills: contract terms, renewals, amendments, proration.
• Flat English communication; German is a plus.
• Comfort with AI tools and cloud-based workflows.
• Structured, analytical, and team-oriented work approach.
• Reliable, detail-oriented, and capable of handling complex cases.

Responsibilities

• Be the first point of contact for invoices, credit notes, and subscriptions.
• Manage the SaaS subscription lifecycle in NetSuite; ensure billing accuracy and timeliness.
• Maintain subscriptions in NetSuite with Customer Support and Revenue Operations.
• Own accurate, on-time billing from invoices to revenue and schedules.
• Resolve billing discrepancies by coordinating with Billing, Collections, and Sales.
• Document interactions in CRM/ticketing to ensure continuity for the next agent.
• Suggest improvements to subscription management, billing, and support processes.

Skills

NetSuite expert

SaaS subscription mgmt

English proficiency

German language

AI tools

Analytical mindset

Team collaboration

Tools

NetSuite

Salesforce CPQ

Job description

OpenKrill in Warsaw is seeking a subscription billing expert to own the full B2B SaaS lifecycle in NetSuite, handling invoices, credits, renewals, and contract changes with on-time billing and data integrity.

You will collaborate with Customer Support, Revenue Operations, and Sales to resolve discrepancies, maintain CRM notes, and drive process improvements across billing and support.