Remote NEMT Customer Service Specialist

MediDrive LLC

United States

Remote

USD 22,000 - 25,000

Full time

2 days ago

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Job summary

MediDrive LLC is seeking a Customer Service Representative for a fully remote role to support our growing non-emergency medical transportation service. Training begins November 2, with three shifts available: 7:30 AM–4:00 PM, 9:00 AM–5:30 PM, or 10:00 AM–6:30 PM EST, and you must start training on November 2 from 9:00 AM–5:30 PM EST.

The CSR will handle inbound and outbound calls to schedule rides, verify eligibility, and resolve transportation issues with empathy and accuracy, helping members

Qualifications

1+ year experience in a call center, healthcare, transportation, or similar role.
Own equipment: computer, 2 monitors, keyboard, mouse, and headset.
Reliable internet (not hotspot).
Strong communication skills and ability to remain calm under pressure.
Comfort navigating multiple computer systems and documenting quickly.
Detail-oriented with strong problem-solving ability.
Reliable attendance and punctuality.
Contact center hours include weekdays, weekends, and some holidays.

Responsibilities

Handle inbound and outbound calls to schedule rides.
Verify eligibility and benefits.
Resolve transportation issues with empathy and accuracy.
Document all interactions clearly in the CRM system.
Escalate urgent or complex situations to supervisors or Tier 2 support.

Skills

Customer service

Communication skills

Multitasking

Attendance & punctuality

Problem solving

Remote work readiness

Teamwork

Tools

CRM software

Job description

The CSR will handle inbound and outbound calls to schedule rides, verify eligibility, and resolve transportation issues with empathy and accuracy, helping members

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