Remote NEMT Call Center Leader

DaMar Staffing; Kansas; Remote; USD 48,000 - 70,000; Full time

Job summary

DaMar Staffing is seeking a Call Center Supervisor to lead our team of Representativos in a fully remote role based in Kansas. You will guide, coach, and develop operators to deliver compassionate, safe transportation coordination and ensure performance targets are met.

You will monitor metrics, provide real-time coaching, handle escalations, and drive process improvements to maintain service excellence and regulatory compliance in a fast-paced NEMT environment.

Qualifications

• High school diploma or equivalent (Associate's or Bachelor's degree a plus).
• 2 years of call center experience, with at least 1 year in a supervisory or leadership role preferred.
• Strong communication and interpersonal skills—you know how to motivate and inspire a team.
• Excellent problem-solving skills and ability to stay calm under pressure.
• Organized, detail-oriented, and confident in managing multiple priorities.
• Familiarity with call center systems, reporting tools, and scheduling software.
• A passion for helping others while upholding policies and compliance standards.

Responsibilities

• Lead and inspire a team of Call Center Representatives, fostering a positive, supportive environment
• Monitor calls and performance metrics to ensure service excellence and compliance with all policies, procedures, and regulations
• Provide real-time coaching, feedback, and training to help agents grow and succeed
• Handle escalated member concerns with professionalism, empathy, and solutions-focused thinking
• Partner with leadership to meet team goals for accuracy, efficiency, and customer satisfaction
• Maintain strong knowledge of client requirements, local / state / federal regulations, and internal processes to ensure the team is always compliant
• Track performance data, prepare reports, and recommend improvements in workflow and service delivery
• Promote a culture of accountability, recognition, and teamwork

Skills

Communication

Leadership

Problem-solving

Team motivation

Interpersonal skills

Calm under pressure

Education

High school diploma or equivalent

Associate's or Bachelor's degree a plus

Tools

Call center systems

Reporting tools

Scheduling software

Job description

DaMar Staffing is seeking a Call Center Supervisor to lead our team of Representativos in a fully remote role based in Kansas. You will guide, coach, and develop operators to deliver compassionate, safe transportation coordination and ensure performance targets are met.

You will monitor metrics, provide real-time coaching, handle escalations, and drive process improvements to maintain service excellence and regulatory compliance in a fast-paced NEMT environment.