Remote Customer Service Representative - Call Center | Kansas

Berlin-Wheeler, Inc.; Topeka (KS); Remote; USD 15,000 - 17,000; Full time

Benefits offered by this job

100% Work From Home

Paid Training

Full-Time Employment

Health insurance

401(k) / retirement benefits

Job summary

Berlin-Wheeler, Inc. is seeking Remote Customer Service Representatives to join our NEMT team. You will handle inbound calls from members nationwide, scheduling transportation to medical appointments, and updating reservations from a home office in Kansas.

No healthcare or transportation experience is required; training is provided. You must reside in Kansas and be dependable, with strong computer skills and a passion for helping others.

Qualifications

• Must currently live in the state of Kansas.
• High school diploma or GED is required.
• Basic computer skills are required.
• Reliable internet connection is required.
• Ability to work from a secure, quiet home workspace.
• Strong verbal communication and active listening skills required.
• Reliable attendance and punctuality required.

Responsibilities

• Answer inbound customer service calls in a professional, friendly manner.
• Help members schedule transportation to medical appointments.
• Make changes to existing transportation reservations.
• Process ride cancellations and updates.
• Verify member and trip information.
• Enter accurate information into computer systems.
• Communicate with transportation providers and healthcare facilities.
• Document customer interactions accurately.
• Follow established procedures, client requirements, and compliance standards.
• Maintain excellent customer service in a fast-paced call center environment.

Skills

Verbal communication

Active listening

Detail-oriented

Reliable attendance

Working independently

Education

High school diploma or GED

Job description

Remote Customer Service Representative - Call Center | Kansas

100% Remote | Full-Time | Kansas Residents Only

Pay: $11hr to start then after 90 days $12hr guaranteed!

Work From Home. Help People. Make a Difference.

Are you looking for a remote customer service or call center job where you can help people every day?

We're hiring Remote Customer Service Representatives to join our Non-Emergency Medical Transportation (NEMT) team. You'll answer inbound calls from members across the United States and help them arrange transportation to medical appointments and healthcare services.

You don't need previous healthcare or transportation experience to be successful. If you're dependable, comfortable talking with people, have strong computer skills, and enjoy helping others, we'll provide the training and support you need to learn the role.

This is a fully remote position. Applicants must reside in Kansas.

What You'll Do

As a Remote Customer Service Representative, you will:

• Answer inbound customer service calls in a professional, friendly manner
• Help members schedule transportation to medical appointments
• Make changes to existing transportation reservations
• Process ride cancellations and updates
• Verify member and trip information
• Enter accurate information into computer systems
• Communicate with transportation providers and healthcare facilities
• Listen carefully to customer needs and provide appropriate solutions
• Document customer interactions accurately
• Follow established procedures, client requirements, and compliance standards
• Maintain excellent customer service while working in a fast-paced call center environment

What Makes You Successful

We're looking for people who are:

• Dependable and reliable
• Comfortable talking with customers by phone
• Patient and empathetic
• Good listeners
• Detail-oriented
• Comfortable using computers and learning new software
• Able to multitask between multiple computer systems
• Comfortable following established procedures
• Professional when handling difficult or emotional conversations
• Able to work independently in a remote environment

Required Qualifications

• Must currently live in the state of Kansas
• High school diploma or GED
• Basic computer skills
• Reliable internet connection
• Ability to work from a secure, quiet home workspace
• Strong verbal communication and active listening skills
• Reliable attendance and punctuality

Preferred Qualifications

Previous experience in any of the following is a plus, but not required:

• Customer service
• Call center or contact center
• Inbound call center
• Healthcare
• Medical office
• Patient services
• Member services
• Transportation
• Scheduling
• Dispatch
• Insurance
• Retail or hospitality

What We Offer

• 100% Work From Home
• Paid Training
• Full-Time Employment
• Supportive Team Environment
• Structured Training and Ongoing Coaching
• Meaningful, Purpose-Driven Work
• Opportunity to Serve Members Nationwide
• Paid time off
• Paid holidays
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) / retirement benefits

Schedule Full-Time

Available schedules may include:

• Day shifts
• Evening shifts
• Weekend availability

Why This Job Matters

Every day, people depend on transportation to get to doctors' appointments, medical treatments, therapy, and other essential healthcare services.

When you answer the phone, schedule a ride, solve a problem, or help someone navigate a change to their transportation, you're helping remove a barrier to healthcare.

You don't just answer calls.

You help keep healthcare moving.

Remote Customer Service Representative - Kansas Residents Only