Senior NEMT Dispatch & Operations Leader

Medacare Transportation Inc.; Cincinnati (OH); On-site; USD 60,000 - 90,000; Full time

Job summary

Medacare Transportation Inc. is seeking an experienced NEMT Dispatcher Manager to oversee Cincinnati, OH operations. You will ensure on-time pickups, coordinate with brokers, and manage ADA/paratransit and school transport services while maintaining regulatory compliance.

Responsibilities include leading the Call Processing Unit, mentoring staff, preparing budgets, and driving process improvements. This role demands detail orientation, strong communication, and a proven track record in NEMT

Qualifications

• Structured and detail-oriented with excellent communication skills.
• Extensive knowledge of Non-Emergency Medical Transportation.
• Valid driver's license.
• Minimum of 3 years of management experience in NEMT operations.
• Proven record of handling multiple responsibilities.
• Ability to multitask, prioritize work, adapt to changes, and meet deadlines.
• Excellent verbal, written, and interpersonal skills.
• Exercise business etiquette as outlined in the Operations and Procedures Manual.
• Build skills and knowledge in safety and security, injury prevention, technology and equipment, and job efficiency.

Responsibilities

• Communicate with Brokers to ensure customers' needs are met.
• This position oversees the NEMT service for Cincinnati, OH.
• Handling all contractual services, including administrative functions, operations, information systems, parts purchasing, and inventory control.
• Managing the ADA paratransit, Maintenance, NEMT, and school transportation.
• Ensuring compliance with local, state, and federal laws and regulations (EPA, OSHA, DOT, ADA, and EEOC).
• Analyzing, preparing, and developing budgets and forecasts.
• Provides leadership role to the Call Processing Unit.
• Develops staff for peak performance through mentoring and coaching.
• Reviews and revises staff performance requirements.Analyzes operational data and makes recommendations to GM to streamline processes.
• Reviews and conducts performance evaluations for drivers.
• All other duties as assigned.

Skills

Detail-oriented

Communication skills

NEMT knowledge

Driver's license

NEMT management

Multitasking

Deadline-oriented

Verbal/written skills

Professional etiquette

Safety and security

Job description

Medacare Transportation Inc. is seeking an experienced NEMT Dispatcher Manager to oversee Cincinnati, OH operations. You will ensure on-time pickups, coordinate with brokers, and manage ADA/paratransit and school transport services while maintaining regulatory compliance.

Responsibilities include leading the Call Processing Unit, mentoring staff, preparing budgets, and driving process improvements. This role demands detail orientation, strong communication, and a proven track record in NEMT