Assistant Manager

Wheelcare Express, Inc; Santa Rosa (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Wheelcare Express, Inc. is seeking an Assistant Manager to oversee day-to-day operations for our NEMT services in California. The role coordinates with medical facilities, clients, and internal staff to ensure on-time transportation.

Candidates should show empathy toward children, seniors, and medically vulnerable individuals and be proficient with MS Word/Excel. Ideal candidates have experience in transportation or dispatch operations and a proven ability to manage multiple tasks in a

Qualifications

• Experience in Transportation Management or related field expected
• Previous branch/office leadership roles highly preferred
• Proficiency with MS Word and Excel required
• Experience with MediRoutes and Symed software preferred (not required)
• Ability to manage multiple tasks in a fast-paced environment
• Strong written and verbal communication skills
• Customer service mindset and professionalism
• Ability to work with diverse populations including pediatric, senior, and medically vulnerable individuals

Responsibilities

• Oversee daily operations in the assigned service area
• Assist HR with recruiting, hiring, training, and supporting new employees
• Communicate effectively with medical partners, facilities, and clients
• Manage office staff including drivers, dispatchers, and schedulers
• Monitor routes and field operations for safety and schedule adherence
• Coordinate with billing/accounting for revenue cycle support
• Prepare and maintain operational documentation
• Support compliance and audit readiness
• Contribute to regional growth and expansion initiatives
• Prepare operational and performance reports for management

Skills

Transportation management

Leadership experience

Communication skills

Customer service mindset

Multitasking

MS Word/Excel

Tools

MediRoutes

Symed

Job description

Our NEMT company is hiring an Assistant Manager to oversee day-to-day operations. This role is responsible for coordinating with medical facilities, clients, and internal staff to ensure on-time medical transportation. Candidates must demonstrate empathy and understanding toward clients, including children, seniors, and individuals with disabilities, chronic illness, or limited mobility.

If you thrive in a fast-paced environment, are computer-savvy, and have experience in transportation or dispatch operations, we would like to hear from you.

Key Responsibilities

• Oversee and maintain efficient daily operations in assigned service area
• Help HR to recruit, hire, train, and support new employees
• Provide effective communication and customer service internally and with medical partners, facilities, and clients
• Manage office personnel including Drivers, Dispatchers, and Schedulers
• Monitor routes and field operations to ensure safety, schedule adherence, and service standards
• Coordinate with billing/accounting teams to support accurate and timely revenue cycle management
• Prepare and maintain operational documentation per Company policy
• Support compliance and audit readiness
• Contribute to regional growth and expansion initiatives
• Prepare operational and performance reports for management

Qualifications

• Experience in Transportation Management or related field preferred
• Prior experience as a Branch Manager, Office Manager, or similar leadership role strongly preferred
• Proficiency in MS Word, Excel, and smartphone applications
• Experience with MediRoutes and Symed software preferred (not required)
• Ability to prioritize multiple tasks in a fast-paced, changing environment
• Strong written and verbal communication skills
• Demonstrated customer service mindset and professionalism
• Ability to work with diverse populations including pediatric, senior, and medically vulnerable individuals