Remote National Program Manager — Enterprise Success

Peoplelink Group; South Bend (IN); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Unlimited PTO

Competitive Health Benefits

Career Journey planning

Culture & Community involvement

Job summary

Peoplelink Group is seeking a National Program Manager 1 to drive customer success across a national portfolio of Enterprise accounts. You will own strategy, execution, and continuous improvement from end to end, collaborating across sales, field teams, and leadership.

The role emphasizes leadership, cross-functional collaboration, and delivering measurable value. Remote work with up to 20% travel and a compensation range of $70,000-$80,000 annually accompany a comprehensive benefits package.

Qualifications

• Associate degree (or equivalent work experience in staffing)
• Customer project management experience
• Equivalent combination of education and relevant industry experience
• Proven experience leading teams or multi-units
• Experience working with an MSP and VMS
• Understanding and application of basic math and financial concepts
• Analytical and reporting skills
• Working knowledge of Microsoft Office with emphasis on Excel

Responsibilities

• Collaborate with Enterprise/National sales for knowledge of accounts
• Collaborate with Enterprise sales on ideal profiles based on data
• Provide training, guidance, and support around accounts to leadership and field teams
• Lead subordinates with direction and coaching
• Ensure compliance with customer requirements per agreements
• Train and monitor rollout of VMS tools to Central Service and field teams
• Identify process improvements with leadership to address challenges
• Report feedback to leadership to improve relationships and revenue
• Review data to ensure customer success and optimize experience
• Ensure accurate time entry and weekly timesheets in VMS tools
• Assist in scheduling and attending customer QBRs when applicable
• Coordinate with Central Service & branches to meet customer needs
• Maintain top-tier customer experience to drive high NPS scores
• Participate in weekly coaching sessions with leadership
• Develop solution-based options for customers
• Commit to ongoing self-improvement
• Represent the company ethically and protect assets

Skills

Customer project management

Leadership

Analytical skills

Excel proficiency

Education

Associate degree

Tools

Microsoft Office

VMS systems

Job description

Peoplelink Group is seeking a National Program Manager 1 to drive customer success across a national portfolio of Enterprise accounts. You will own strategy, execution, and continuous improvement from end to end, collaborating across sales, field teams, and leadership.

The role emphasizes leadership, cross-functional collaboration, and delivering measurable value. Remote work with up to 20% travel and a compensation range of $70,000-$80,000 annually accompany a comprehensive benefits package.