National Operations Programs Lead (Remote)

Carrier; Connecticut; On-site; USD 118,000 - 235,000; Full time

Benefits offered by this job

Healthcare benefits

Retirement plan

Paid time off

Job summary

Carrier is seeking a National Operations Program Manager to drive scalable national growth, standardize branch operations, and streamline onboarding, provisioning, and readiness across field operations. The role centers on creating measurable workflows, governance tools, and centralized standards to improve accuracy, reduce risk, and enable efficient deployments.

The candidate will partner with IT, Safety, HR, and regional teams, while supervising documentation, training materials, and rollout

Qualifications

• Bachelor’s degree in Business, Operations, Construction Management, Engineering or Technical Writing.
• 3+ years of experience in operations, field operations, project/program management, process improvement, quality, documentation management, or operational governance.
• 1+ years of experience with the Microsoft Office Suite.
• Clean and valid driver’s license.
• This position is remote but requires up to 30% travel.

Responsibilities

• Own the end-to-end lifecycle of branch operations standard work instructions, including intake, drafting, review, approval, publishing, revision control, adoption support, and retirement.
• Partner with subject matter experts, branch leaders, and national support teams to translate operational processes into clear work instructions, job aids, checklists, workflow maps, and governance tools.
• Establish documentation standards, templates, naming conventions, approval workflows, revision history practices, and publishing requirements to ensure consistency across all branches.
• Maintain a centralized repository for standards, tools, and operating procedures so documents remain current, easy to find, aligned to policy, and usable by field teams.
• Develop, standardize, manage, and continuously improve national onboarding and operational readiness processes for New Install Operations and branch personnel.
• Coordinate employee provisioning activities, including PPE, tools, equipment, vehicles, technology hardware, mobile devices, uniforms, access credentials, security clearances, company credit cards, and local office onboarding requirements.
• Ensure new employees are trained, credentialed, provisioned, and operationally ready before deployment to projects, customer sites, and field assignments.
• Track 30-60-90 day onboarding progress and report readiness status, blockers, and areas of concern to operations leadership.
• Partner with Carrier Digital and IT teams to ensure timely provisioning, setup, access validation, permissions, cybersecurity compliance, and standardization across operational platforms.
• Design and manage operational workflows that improve handoffs, increase activity accuracy, reduce risk, and identify time- and cost-saving opportunities.
• Support workflow automation, digital integration, SharePoint publishing, and process visibility improvements across national operations.
• Coordinate required safety onboarding, certification tracking, compliance documentation, and readiness validation in partnership with Safety leadership.
• Develop rollout plans for process updates, including communications, training enablement, pilot plans, go-live readiness, and post-implementation feedback loops.
• Partner with training and L&D resources to ensure standard work and operational process changes are reflected in onboarding materials, job aids, and branch enablement content.
• Drive alignment and accountability across National Operations, Regional Operations, branch leadership, Purchasing, HR, Talent Acquisition, Fleet, Safety, Carrier Digital, training, and quality teams.
• Facilitate issue resolution and escalation management for onboarding delays, process gaps, adoption challenges, documentation needs, or operational readiness blockers.
• Support national operations initiatives as assigned, including special projects, process enhancements, system improvements, and cross-branch standardization efforts.

Skills

Process improvement

Project management

Cross-functional coordination

Documentation

Communication

Education

Bachelor's degree (Business/Operations/Construction/Engineering/Technical Writing)

Tools

Microsoft Office Suite

SharePoint

Microsoft 365

Job description

Carrier is seeking a National Operations Program Manager to drive scalable national growth, standardize branch operations, and streamline onboarding, provisioning, and readiness across field operations. The role centers on creating measurable workflows, governance tools, and centralized standards to improve accuracy, reduce risk, and enable efficient deployments.

The candidate will partner with IT, Safety, HR, and regional teams, while supervising documentation, training materials, and rollout