Remote National Accounts Growth Specialist

Aramark Corporation; Chicago (IL); On-site; USD 60,000 - 70,000; Full time

Job summary

Aramark Corporation is seeking a National Account Specialist to manage a portfolio of national account clients, serving as the primary contact and driving retention and profitable growth across locations and programs.

The NAS collaborates with Operations, Sales, Finance, Marketing, Billing & Collections, and other internal teams to resolve client needs, identify opportunities, and ensure consistent execution; travel up to 50% is expected.

Qualifications

• Bachelor's degree preferred or equivalent relevant experience.
• 2-4 years of account management, sales, business development, customer relationship, or related experience preferred.
• Experience managing client relationships within a B2B or contract-managed service environment preferred.
• Demonstrated ability to build strong client relationships and identify opportunities to grow existing business.
• Strong organizational and time-management skills with the ability to manage multiple accounts and priorities simultaneously.
• Strong business acumen and working knowledge of revenue, profitability, pricing, accounts receivable, and other basic financial metrics.
• Ability to analyze client needs, account performance, and market opportunities and recommend appropriate actions.
• Ability to balance client expectations with Aramark's operational and financial objectives.
• Strong problem-solving skills with the ability to identify and resolve operational and client-facing issues.
• Ability to work effectively across Operations, Sales, Finance, and other functions within a matrixed organization.
• Strong written, verbal, interpersonal, and presentation skills.
• Experience developing and delivering client-facing presentations or business reviews preferred.
• Proficiency with Salesforce or similar CRM platforms and Microsoft Office applications.
• Ability to travel up to 50%.

Responsibilities

• Serve as a primary point of contact for an assigned portfolio of national account clients, supporting strong day-to-day relationships and overall client satisfaction.
• Develop and maintain proactive client relationships designed to strengthen retention, identify business needs, and uncover opportunities for account growth.
• Manage account performance against client expectations, contractual requirements, service commitments, and established business objectives.
• Support achievement of fiscal year portfolio objectives, including revenue growth, base business growth, retention, profitability, and other assigned financial metrics.
• Identify and pursue opportunities to expand existing client relationships through additional locations, products, program enhancements, and Aramark service offerings.
• Partner with Operations and local leadership to ensure consistent program execution and timely resolution of client service issues.
• Support contract management activities, including renewals, extensions, pricing requirements, and adherence to contractual terms.
• Execute portfolio pricing actions in alignment with client contractual terms and established business strategies.
• Partner with Billing & Collections and Finance to support pricing accuracy, accounts receivable performance, and resolution of outstanding client balances.
• Prepare for and participate in client business reviews, including development of presentation materials, operational reporting, financial information, account trends, and recommended actions.
• Monitor account performance, client feedback, service trends, risks, and growth opportunities and coordinate appropriate action plans.
• Support onboarding, rollout, and implementation activities for newly sold clients, locations, or services transitioning into the assigned portfolio.
• Partner with Sales and National Account leadership on retention, growth, renewal, and other account development activities.
• Coordinate introductions and meetings between client leadership and appropriate Aramark Operations and functional leaders to strengthen partnerships and resolve business needs.
• Work cross-functionally with other Aramark lines of business to support clients utilizing multiple Aramark services and identify additional opportunities where appropriate.
• Maintain accurate account information, client activity, opportunities, forecasts, and relevant documentation within Salesforce and other required systems.
• Travel to client locations, Aramark operations, business reviews, implementations, and other business meetings as required, up to 50%.

Skills

Account management

Sales

Business development

Customer relationships

Cross-functional collaboration

Education

Bachelor's degree preferred

Tools

Salesforce

Microsoft Office

Job description

Aramark Corporation is seeking a National Account Specialist to manage a portfolio of national account clients, serving as the primary contact and driving retention and profitable growth across locations and programs.

The NAS collaborates with Operations, Sales, Finance, Marketing, Billing & Collections, and other internal teams to resolve client needs, identify opportunities, and ensure consistent execution; travel up to 50% is expected.