National Accounts CX & Launch Coordinator

Openkrill; United States; Remote; USD 50,000 - 75,000; Full time

Job summary

Empower Brands seeks a Customer Experience Coordinator to manage the launch of National Accounts and provide ongoing administrative support across operations, billing, and account health. You will own the launch process from signed agreement to go-live, ensuring requirements, pricing, setup, and communication are completed accurately.

Post-launch, you will coordinate proactive communications, billing, issue follow-through, and account health tracking, working with cross-functional teams and

Qualifications

• 2+ years of experience in project coordination, account management, or a related role.
• Strong organizational skills with the ability to manage multiple accounts, tasks, and deadlines simultaneously.
• Excellent written and verbal communication skills with a professional, customer-focused approach.
• Ability to take ownership of follow-up and coordinate work across cross-functional teams without direct supervisory authority.
• Strong attention to detail when handling pricing, documentation, account records, and billing requirements.
• Proficiency with Microsoft Office, CRM systems, customer portals, and work order platforms.

Responsibilities

• Own and maintain the account launch checklist, timeline, responsibilities, and readiness status from signed agreement through go-live.
• Review customer requirements with National Accounts and Operations and translate them into actionable setup tasks.
• Coordinate required documentation, including signed agreements, service requirements, COIs, customer contacts, and billing instructions.
• Confirm approved pricing is documented and reflected in systems and portals.
• Verify service coverage and responsible providers with Operations, documenting gaps and escalation contacts pre-launch.
• Coordinate account, location, portal, and work order setup with appropriate teams.

Skills

Project coordination

Account management

Organization skills

Communication skills

Attention to detail

Customer service

Tools

CRM systems

Microsoft Office

Work order platforms

Job description

Empower Brands seeks a Customer Experience Coordinator to manage the launch of National Accounts and provide ongoing administrative support across operations, billing, and account health. You will own the launch process from signed agreement to go-live, ensuring requirements, pricing, setup, and communication are completed accurately.

Post-launch, you will coordinate proactive communications, billing, issue follow-through, and account health tracking, working with cross-functional teams and