Remote NA Field Office & Technology Leader

Otis Worldwide Corporation; Virginia Beach (VA); Remote; USD 130,000 - 170,000; Full time

Benefits offered by this job

401(k) with company match

Comprehensive medical, prescription, 


Dental and vision coverage

Paid vacation and holidays

Life insurance and disability coverage

Tuition reimbursement

Employee assistance & wellness program

Job summary

Otis Worldwide Corporation is seeking a North America Field Office & Technology Lead to serve as a trusted technology partner to ~160 business locations. This remote role emphasizes aligning technology services with business needs and driving operational excellence across the field office environment.

You will lead site infrastructure programs, vendor management, relocations, and technology workstreams, collaborating with facilities, security, and operations to ensure a secure, reliable

Qualifications

• 5+ years of IT infrastructure, workplace technology, end-user services, or site operations experience.
• Bachelor’s degree in Information Technology, Business, Engineering, or a related discipline preferred.
• Experience managing third-party vendors and service providers.
• Experience coordinating technology projects across multiple locations.
• Enterprise networking and connectivity expertise.
• UPS and site infrastructure technologies.
• Travel up to 10%.
• Experience supporting manufacturing, field operations, or large multi-site organizations.
• Project management certification (PMP or equivalent).
• Experience supporting facility projects, office relocations, or workplace technology initiatives.

Responsibilities

• Serve as the primary Digital Technology contact for business site leaders across North America.
• Build and maintain partnerships with approximately 160 locations, ensuring alignment between business needs and technology services.
• Own and maintain the North America site contact database and communication processes.
• Provide proactive communications regarding technology initiatives, service changes, infrastructure projects, and planned maintenance activities.
• Coordinate escalations and ensure timely resolution of site technology issues.
• Lead programs supporting network closets, telecommunications rooms, and UPS infrastructure across the North American site portfolio.
• Coordinate inspections, remediation activities, equipment lifecycle planning, and site readiness initiatives.
• Partner closely with infrastructure, facilities, security, and operations teams to maintain a secure and reliable technology environment.
• Serve as the Digital Technology owner for North America managed print services.
• Manage the relationship with the managed service provider and key vendor partners.
• Monitor service performance, issue resolution, asset lifecycle planning, and customer satisfaction.
• Coordinate all Digital Technology activities associated with office relocations, renovations, site consolidations, and new facility openings.
• Develop and manage technology workstreams covering networking, telecommunications, end-user technology, conference rooms, and printing services.
• Work closely with facilities, real estate, project managers, vendors, and business stakeholders to ensure successful project execution.
• Support strategic initiatives, including corporate office relocations and other business-critical site transitions.
• Drive standardization and process improvements across the site services portfolio.

Skills

Vendor management

Project coordination

Enterprise networking

Travel readiness

Multi-site operations

Education

Bachelor's degree preferred

Tools

UPS infrastructure

Network infrastructure

Job description

Otis Worldwide Corporation is seeking a North America Field Office & Technology Lead to serve as a trusted technology partner to ~160 business locations. This remote role emphasizes aligning technology services with business needs and driving operational excellence across the field office environment.

You will lead site infrastructure programs, vendor management, relocations, and technology workstreams, collaborating with facilities, security, and operations to ensure a secure, reliable