Remote GSelector & Selector Support Specialist

rcs; New York (NY); Remote; USD 43,000 - 52,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401K plan

Paid vacation and sick time

Paid holidays

Job summary

The iHeartMedia team in the United States is seeking a Program Director/Music Director with expertise in GSelector, Selector, and related music scheduling tools. The role emphasizes empathy for users, rapid learning of new products, strong prioritization in a live broadcasting environment, and collaborative work across Support, Development, Product, and Infrastructure.

Evening/weekend coverage may be required; bilingual Spanish and English skills are essential.

Qualifications

• Experience as Program Director or Music Director in a Radio or TV Programming environment.
• Empathetic to users and able to put yourself in their shoes.
• Technically adept and able to learn new products, tools and technologies.
• Strong prioritization skills under live radio/TV pressures.
• Motivated, goal‑oriented, flexible, able to work independently and collaboratively.
• Inquisitive mindset with strong troubleshooting skills.
• Bilingual Spanish and English communication skills required.

Responsibilities

• Document customer interactions and resolve technical issues by researching solutions and guiding corrective actions.
• Collaborate across Support, Development, Product, and Infrastructure teams to troubleshoot software, hardware, network, and system issues; create detailed documentation and defect reports.
• Partner with customers to optimize software performance by diagnosing challenges and implementing best practices.
• Work with a team of 100+ professionals across topics from music scheduling to SQL Server administration.
• Host onboarding training sessions for users of varying technical levels.
• Expand technical knowledge through training and hands‑on experience with broadcasting solutions.

Skills

Empathetic

Tech-savvy

Prioritization

Independent & collaborative

Attention to detail

Analytical problem solving

Excellent communication

Bilingual Spanish/English

Customer service

Tools

GSelector

Selector

Zetta NexGen

Job description

The iHeartMedia team in the United States is seeking a Program Director/Music Director with expertise in GSelector, Selector, and related music scheduling tools. The role emphasizes empathy for users, rapid learning of new products, strong prioritization in a live broadcasting environment, and collaborative work across Support, Development, Product, and Infrastructure.

Evening/weekend coverage may be required; bilingual Spanish and English skills are essential.